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jssheep
Level 7
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Message 1 of 16

Update Master Repository Failed

Hello,

Since yesterday the 8th of December my Update Master Repository task fails with error: Failed to verify the file size, check server task log for details. When i check the Server Task Log i see the following:

20081209143203 I #1864 SiteMgrWrap Created instance of Site Manager
20081209143203 I #1864 SiteMgr SetEPOMode: SiteMgr enter ePO mode, server=GUMAN028, port=8443, EPOUser=, Password=********
20081209143203 I #1864 SiteMgr DALInit: Connected to DAL successful
20081209143203 I #1864 SiteMgr SetEPOMode: Set ePO mode successful
20081209143203 I #1864 SiteMgr MirrorThreadProc: Mirror thread started
20081209143203 I #1864 SIM_InetMgr Starting download session for site McAfeeFtp
20081209143203 I #1864 NaInet Looking for IE Proxy settings for protocol: http
20081209143203 I #1864 NaInet Trying logged on user account privilege for impersonation
20081209143203 E #1864 naInet Failed to steal Explorer token
20081209143203 I #1864 NaInet No IE Proxy settings found
20081209143203 I #1864 NaInet Looking for IE Proxy settings for protocol: ftp
20081209143203 I #1864 NaInet Trying logged on user account privilege for impersonation
20081209143203 E #1864 naInet Failed to steal Explorer token
20081209143203 I #1864 NaInet No IE Proxy settings found
20081209143203 I #1864 naInet FTP Session initialized
20081209143203 I #1864 NaInet FTP Session 5 Logging into FTP Server: ftp.nai.com using User: anonymous in win-inet mode
20081209143203 I #1864 naInet HTTP Session initialized
20081209143204 I #1864 naInet Connecting to HTTP Server using Microsoft WinInet
20081209143204 I #1864 naInet Trying to connect to Real Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20081209143204 I #1864 naInet Connected to Server: ftp.nai.com on Port: 21 using WinInet
20081209143204 I #1864 SIM_InetMgr Started download session 1 for site McAfeeFtp
20081209143204 I #1864 SiteMgr MirrorThreadProc: Downloading file catalog.z from McAfeeFtp
20081209143204 I #1864 SIM_InetMgr Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai49.tmp\00000000, RemoteDir=
20081209143204 I #1864 NaInet FTP session 5 Downloading file: /CommonUpdater/catalog.z from FTP Server: ftp.nai.com
20081209143204 I #1864 NaInet FTP session 5 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
20081209143204 I #1864 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/catalog.z
20081209143204 I #1864 naInet Trying to download using Microsoft WinInet library
20081209143204 I #1864 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20081209143204 I #1864 naInet No resume download needed, calling InternetOpenUrl
20081209143204 I #1864 naInet Content Length is not available, no resumable download support
20081209143204 I #1864 naInet Downloaded 3268 bytes this time
20081209143204 I #1864 naInet Downloaded 0 bytes this time
20081209143204 I #1864 SIM_InetMgr Downloaded file catalog.z successfully in session 1
20081209143204 I #1864 SiteMgr DecryptAndExtractCatalogCabFile: Verified signature of catalog file C:\WINDOWS\TEMP\nai49.tmp\00000000\catalog.z
20081209143204 I #1864 SiteMgr DecryptAndExtractCatalogCabFile: Verified signature of catalog file C:/PROGRA~2/McAfee/EPOLIC~1/DB\software\catalog.z
20081209143204 I #1864 SiteMgr CheckManagedPkgDependency returned = 0
20081209143205 I #1864 SiteMgr CheckManagedPkgDependency: No Managed Pkg Dependency List found
20081209143205 I #1864 SiteMgr CheckManagedPkgDependency returned = 1
20081209143205 I #1864 SiteMgr MirrorThreadProc: Checking in mirror package: ProductID:VSCANDAT1000, ProductVersion:5458.0000, PackageTypeSmiley Very HappyAT, LangID:0000, HotFixVersion:
20081209143205 I #1864 SIM_InetMgr Downloading file PkgCatalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai49.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
20081209143205 I #1864 NaInet FTP session 5 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/PkgCatalog.z from FTP Server: ftp.nai.com
20081209143205 I #1864 NaInet FTP session 5 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
20081209143205 I #1864 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/PkgCatalog.z
20081209143205 I #1864 naInet Trying to download using Microsoft WinInet library
20081209143205 I #1864 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20081209143205 I #1864 naInet No resume download needed, calling InternetOpenUrl
20081209143205 I #1864 naInet Content Length is not available, no resumable download support
20081209143205 I #1864 naInet Downloaded 2940 bytes this time
20081209143205 I #1864 naInet Downloaded 0 bytes this time
20081209143205 I #1864 SIM_InetMgr Downloaded file PkgCatalog.z successfully in session 1
20081209143205 I #1864 SiteMgr DecryptAndExtractCatalogCabFile: Verified signature of catalog file C:\WINDOWS\TEMP\nai49.tmp\00000003\PkgCatalog.z
20081209143205 I #1864 SiteMgr CheckInMirrorPackage: Downloading file datinstall.mcs from site McAfeeFtp::Current\VSCANDAT1000\DAT\0000
20081209143205 I #1864 SIM_InetMgr Downloading file datinstall.mcs from session 1, LocalDir=C:\WINDOWS\TEMP\nai49.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
20081209143205 I #1864 NaInet FTP session 5 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs from FTP Server: ftp.nai.com
20081209143205 I #1864 NaInet FTP session 5 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
20081209143205 I #1864 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs
20081209143205 I #1864 naInet Trying to download using Microsoft WinInet library
20081209143205 I #1864 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20081209143205 I #1864 naInet No resume download needed, calling InternetOpenUrl
20081209143206 I #1864 naInet Content Length is not available, no resumable download support
20081209143206 I #1864 naInet Downloaded 49772 bytes this time
20081209143206 I #1864 naInet Downloaded 0 bytes this time
20081209143206 I #1864 SIM_InetMgr Downloaded file datinstall.mcs successfully in session 1
20081209143206 I #1864 SiteMgr CheckInMirrorPackage: Downloading file dat-5458.zip from site McAfeeFtp::Current\VSCANDAT1000\DAT\0000
20081209143206 I #1864 SIM_InetMgr Downloading file dat-5458.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai49.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
20081209143206 I #1864 NaInet FTP session 5 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/dat-5458.zip from FTP Server: ftp.nai.com
20081209143206 I #1864 NaInet FTP session 5 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
20081209143206 I #1864 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/dat-5458.zip
20081209143206 I #1864 naInet Trying to download using Microsoft WinInet library
20081209143206 I #1864 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20081209143206 I #1864 naInet No resume download needed, calling InternetOpenUrl
20081209143206 I #1864 naInet Content Length is not available, no resumable download support

20081209143329 I #1864 naInet Downloaded 0 bytes this time
20081209143329 I #1864 SIM_InetMgr Downloaded file dat-5458.zip successfully in session 1
20081209143329 I #1864 SiteMgr CheckInMirrorPackage: Downloading file avvdat-5458.zip from site McAfeeFtp::Current\VSCANDAT1000\DAT\0000
20081209143329 I #1864 SIM_InetMgr Downloading file avvdat-5458.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai49.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
20081209143329 I #1864 NaInet FTP session 5 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/avvdat-5458.zip from FTP Server: ftp.nai.com
20081209143329 I #1864 NaInet FTP session 5 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
20081209143329 I #1864 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/avvdat-5458.zip
20081209143329 I #1864 naInet Trying to download using Microsoft WinInet library
20081209143329 I #1864 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20081209143329 I #1864 naInet No resume download needed, calling InternetOpenUrl
20081209143330 I #1864 naInet Content Length is not available, no resumable download support

It doesn't matter when i use the HTTP or FTP site, the Update keeps on failing. When i use HTTP i get the following error:

Failed to download file catalog.z from site update.nai.com:80, error code 10060 ( A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. )

Can anybody tell me what is causing this problem?

Thanks!
15 Replies
rsnooks
Level 9
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Message 2 of 16

RE: Update Master Repository Failed

I am getting a similar problem which also started yesterday.

I get an error occur saying "Failed to download source site file".
jssheep
Level 7
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Message 3 of 16

RE: Update Master Repository Failed

It seems that it's working fine now. I got a succesfull Update at 12/9/08 3:42:11 PM

Maybe there were some problems at the McAfee site?

Thanks for answering!

JS
rsnooks
Level 9
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Message 4 of 16

RE: Update Master Repository Failed

I'm still having problems sad
jssheep
Level 7
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Message 5 of 16

RE: Update Master Repository Failed

My ePO server is updating fine now. Any errors in the EpoApSvr.log?
rsnooks
Level 9
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Message 6 of 16

RE: Update Master Repository Failed

I managed to get it working ONCE yesterday, i havnt changed the settings at all since it worked but i tried this morning to get the latest DAT and it failed again.

The error is the same one each time...

Failed to download file catalog.z from site update.nai.com:80, error code 10060 ( A connection
attempt failed because the connected party did not properly respond after a period of time, or
established connection failed because connected host has failed to respond. )
rsnooks
Level 9
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Message 7 of 16

RE: Update Master Repository Failed

I have found out HOW to get it working... but its VERY strange and not exactly a solution.

If i use MY PC to open the web console and try and update, it fails.

If i use the ePO server to open the web console and try and update, it works.

If i use MY PC to open the web console and try and update WHILE i have an open remote connection to the ePO server, it works...

Any ideas?
rsnooks
Level 9
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Message 8 of 16

RE: Update Master Repository Failed

Scrap that, its failing all ways now :confused:
Reliable Contributor tonyb99
Reliable Contributor
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Message 9 of 16

RE: Update Master Repository Failed

check the proxy settings on the epo server and reapply the password used to connect to the internet

RE: Update Master Repository Failed

Have managed to resolve it now.

Appears DNS isn't resolving our proxy name correctly, using the IP address instead is now working.

Although... we still need to keep an account logged in on the server for the proxy authentication to work, but that's more a gripe than a serious issue.

Regarding your comment of supplying a password for the authenticating account on the proxy settings... the password field is blocked until you check the "change password" box... and then that causes the domain account to instantly lock.
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