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krit
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Message 11 of 13

Re: Unmanaged system has got agent installed

Same issue here, in an ePO 5.9.1 with unmanaged endpoints without duplicates.

What would be a possible reason for an endpoint to go from managed to unmanaged?


Thank you.

McAfee Employee cdinet
McAfee Employee
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Message 12 of 13

Re: Unmanaged system has got agent installed

An endpoint will not change from managed to unmanaged in epo - once it is managed state, even if communication fails, it will still show as a managed agent.  If you have unmanaged entries, then that is possibly a duplicate entry.  There are several reasons for that.

AD sync creating duplicates (kb89427), agent was reinstalled with a forceinstall (but that would show as a new managed entry), VDI systems without the agent being in vdi mode, etc. 

You would probably do best to open a ticket with McAfee for troubleshooting duplicate entries, as there are several causes.

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McAfee Employee cdinet
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Message 13 of 13

Re: Unmanaged system has got agent installed

I know you said there were no duplicates, but the original entry also could have been removed either via ad sync task or inactive agent maintenance task. 

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