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Unknown failure occurred on property collection (Agent 5.0)

Systems with McAfee Agent 5.0.0.2620 generate the follwoing error:

Event ID: 2427

Event Type: Property Collection

Error Code: Unknown failure occured on property collection

masvc_xxxxxxx.log:

2014-11-24 08:18:36.226 masvc(1836.1860) property.Info: Property collection session timedout.

2014-11-24 08:18:36.226 masvc(1836.1860) property.Warning: Property collection failure event for SITEADV_3500.

2014-11-24 08:18:36.226 masvc(1836.1860) property.Warning: Property collection failure event for VIRUSCAN8800.

Systems with Agent 4.8 do not generate this error. Does someone know why this is happening?

12 Replies
gunnars
Level 7
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Message 2 of 13

Re: Unknown failure occurred on property collection (Agent 5.0)

Did you ever get an aswer/resolution to this one please?

radim81
Level 7
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Message 3 of 13

Re: Unknown failure occurred on property collection (Agent 5.0)

We are getting those events with agent 5.0.3.316.

Does anybody know what is the root cause and how to fix it?

mariyappa
Level 10
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Message 4 of 13

Re: Unknown failure occurred on property collection (Agent 5.0)

Cause:

This can happen when a point-product plugin is slow to initialize after a service restart. The issue occurs when the agent attempts a policy enforcement or properties collection before a plugin is fully initialized.

Solution:

The event ID is correctly generated by the agent; however, MA 5.0.3 (and later) will be updated to ignore policy enforcement failures or property collection failures at system start so that these events are no longer created.

Refer KB86032 ​for further information.

Re: Unknown failure occurred on property collection (Agent 5.0)

Still happening left, right and centre in agent 5.5.1.402...................

McAfee Employee cdinet
McAfee Employee
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Message 6 of 13

Re: Unknown failure occurred on property collection (Agent 5.0)

Property collection can fail for a number of reasons.

a corrupt agent db file

dll injection where syscore is blocking due to injection of untrusted processes

agent failure to communicate with point product - could be agent or most likely issue with point product not communicating with the agent

This would require detailed analysis by support, so please open a ticket if you are still experiencing this.

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Re: Unknown failure occurred on property collection (Agent 5.0)

Agreed. I have had various tickets open with support. They don't tend to find a cause, just a solution (which I typically don't need). Will re-address once we have finally made it to 5.10 and the new agent just out......

McAfee Employee cdinet
McAfee Employee
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Message 8 of 13

Re: Unknown failure occurred on property collection (Agent 5.0)

If you have any cases where they couldn't find root cause, let me know the case number please.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Unknown failure occurred on property collection (Agent 5.0)

I dare say I have many. They just gave up on 4-19907616531 today.

McAfee Employee cdinet
McAfee Employee
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Message 10 of 13

Re: Unknown failure occurred on property collection (Agent 5.0)

Let me check it out

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