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spongetron
Level 10

Unknown failure occurred on property collection (Agent 5.0)

Systems with McAfee Agent 5.0.0.2620 generate the follwoing error:

Event ID: 2427

Event Type: Property Collection

Error Code: Unknown failure occured on property collection

masvc_xxxxxxx.log:

2014-11-24 08:18:36.226 masvc(1836.1860) property.Info: Property collection session timedout.

2014-11-24 08:18:36.226 masvc(1836.1860) property.Warning: Property collection failure event for SITEADV_3500.

2014-11-24 08:18:36.226 masvc(1836.1860) property.Warning: Property collection failure event for VIRUSCAN8800.

Systems with Agent 4.8 do not generate this error. Does someone know why this is happening?

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3 Replies
gunnars
Level 7

Re: Unknown failure occurred on property collection (Agent 5.0)

Did you ever get an aswer/resolution to this one please?

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radim81
Level 7

Re: Unknown failure occurred on property collection (Agent 5.0)

We are getting those events with agent 5.0.3.316.

Does anybody know what is the root cause and how to fix it?

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mariyappa
Level 10

Re: Unknown failure occurred on property collection (Agent 5.0)

Cause:

This can happen when a point-product plugin is slow to initialize after a service restart. The issue occurs when the agent attempts a policy enforcement or properties collection before a plugin is fully initialized.

Solution:

The event ID is correctly generated by the agent; however, MA 5.0.3 (and later) will be updated to ignore policy enforcement failures or property collection failures at system start so that these events are no longer created.

Refer KB86032 ​for further information.
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