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Unable to update master repository on ePO 5.1

Dear all,

When i want to update master repository, i show error "Failed to download file catalog.z from site update.nai.com:90, error code 502".

I checked some discussion on the froum but idea to solve it, kindly please help and discuss the problem

i had capture some log file on below,

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20140101060110          I          #04896          INETMGR           Session 1 ended, result=1.

20140101060110          I          #04896          SITEMGR           MirrorThreadProc: Mirror thread ended

20140101060110          x          #04896          SITEMGR           SiteMgr main control final release...

20140101060110          I          #04896          SITEMGR           Database Shutdown: Starting.

20140101060110          I          #04896          SITEMGR           Database Shutdown: Succeeded.

20140101060110          I          #04896          INETMGR           Database Shutdown: Starting.

20140101060110          I          #04896          INETMGR           Database Shutdown: Succeeded.

20140101060110          I          #04896          SITEMGRW          Database Shutdown: Starting.

20140101060110          I          #04896          SITEMGRW          Database Shutdown: Succeeded.

20140102014822          I          #05524          DOWNLOAD_JNI          Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\ProductCompatibilityList.xml.tmp.

20140102014914          I          #05524          MCUPLOAD          Connecting to server epo.mcafee.com through proxy server 192.168.1.100:8080.

20140102014938          I          #05524          DOWNLOAD_JNI          Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\ProductCompatibilityList.xml.tmp (0 bytes).

20140102014938          I          #01904          DOWNLOAD_JNI          Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\ProductCompatibilityList.xml.tmp.

20140102015030          I          #01904          MCUPLOAD          Connecting to server epo.mcafee.com through proxy server 192.168.1.100:8080.

20140102015032          I          #01904          DOWNLOAD_JNI          Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\ProductCompatibilityList.xml.tmp (51315 bytes).

20140102015034          I          #05160          DOWNLOAD_JNI          Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.

20140102015034          I          #05320          DOWNLOAD_JNI          Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

20140102015126          I          #05320          MCUPLOAD          Connecting to server epo.mcafee.com through proxy server 192.168.1.100:8080.

20140102015126          I          #05160          MCUPLOAD          Connecting to server epo.mcafee.com through proxy server 192.168.1.100:8080.

20140102015135          I          #05160          DOWNLOAD_JNI          Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp (644012 bytes).

20140102015136          I          #05320          DOWNLOAD_JNI          Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp (724828 bytes).

20140102015136          I          #04900          DOWNLOAD_JNI          Downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp.

20140102015229          I          #04900          MCUPLOAD          Connecting to server epo.mcafee.com through proxy server 192.168.1.100:8080.

20140102015232          I          #04900          DOWNLOAD_JNI          Finished downloading file: C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp (231823 bytes).

20140102060032          I          #05192          SITEMGRW          Database initialization: Starting.

20140102060032          I          #05192          SITEMGRW          Database initialization: Succeeded.

20140102060032          I          #05192          INETMGR           Database initialization: Starting.

20140102060032          I          #05192          INETMGR           Database initialization: Succeeded.

20140102060032          I          #05192          SITEMGR           Database initialization: Starting.

20140102060032          I          #05192          SITEMGR           Database initialization: Succeeded.

20140102060032          I          #05192          SITEMGRW          Created instance of Site Manager

20140102060032          I          #05192          SITEMGR           SetEPOMode: SiteMgr enter ePO mode, server=EPOSVR00, EPOUser=, Password=********

20140102060032          I          #05192          SITEMGR           SetEPOMode: Set ePO mode successful

20140102060032          I          #05192          SITEMGR           MirrorThreadProc: Mirror thread started

20140102060032          I          #05192          SITEMGR           Making license check call.

20140102060032          I          #05192          SITEMGR           Entering LMgrShim:Smiley Very Happyecrypt.

20140102060032          I          #05192          SITEMGR           Licensing buffer decrypted successfully.

20140102060032          I          #05192          SITEMGR           Leaving LMgrShim:Smiley Very Happyecrypt.

20140102060032          I          #05192          SITEMGR           License check call completed.

20140102060032          I          #05192          INETMGR           Starting download session for site McAfee Update Site 2.

20140102060032          I          #05192          NAINET            HTTP Session initialized

20140102060121          I          #05192          NAINET            Connecting to HTTP Server using Microsoft WinInet

20140102060121          I          #05192          NAINET            Trying to connect to Proxy Server 192.168.1.100:8080 using INTERNET_OPEN_TYPE_PROXY

20140102060121          I          #05192          NAINET            Connected to Server: update.nai.com on Port: 80 using WinInet

20140102060121          I          #05192          INETMGR           Started download session 1 for site McAfee Update Site 2.

20140102060121          I          #05192          SITEMGR           MirrorThreadProc: Downloading file catalog.z from McAfee Update Site 2

20140102060121          I          #05192          INETMGR           Downloading file catalog.z from session 1, LocalDir=C:\Windows\TEMP\nai66E3.tmp\00000000, RemoteDir=.

20140102060121          I          #05192          NAINET            Open URL: http://update.nai.com:80/Products/commonupdater2/catalog.z

20140102060121          I          #05192          NAINET            Trying to download using Microsoft WinInet library

20140102060121          I          #05192          NAINET            Conneting to Proxy Server 202.45.222.37:8080 using INTERNET_OPEN_TYPE_PROXY

20140102060121          I          #05192          NAINET            No resume download needed, calling InternetOpenUrl

20140102060121          I          #05192          NAINET            Resolving name 192.168.1.100 to address

20140102060121          I          #05192          NAINET            Name resolved to 192.168.1.100

20140102060121          E          #05192          NAINET            HTTPConnection.cpp(3234): HTTP Server returned Error : 502

20140102060121          I          #05192          NAINET            Failed to download the URL /Products/commonupdater2/catalog.z using Wininet

20140102060121          I          #05192          NAINET            Trying to download using windows socket library

20140102060121          I          #05192          NAINET            Connecting to Real Server: update.nai.com on port: 80

20140102060121          I          #05192          NAINET            Connecting to Proxy Server: 192.168.1.100 on port: 8080

20140102060121          I          #05192          NAINET            Connected to Proxy Server: 192.168.1.100 on port: 8080

20140102060121          I          #05192          NAINET            Authenticating Proxy Server with user: EPOSVR00\administrator and password ***

20140102060121          I          #05192          NAINET            Proxy Server needs authentication, HTTP return code: 407

20140102060121          I          #05192          NAINET            WWW Authentication Requested: Negotiate

20140102060121          I          #05192          NAINET            WWW Authentication Requested: Kerberos

20140102060121          I          #05192          NAINET            WWW Authentication Requested: NTLM

20140102060121          E          #05192          NAINET            HTTPConnection.cpp(1572): Error sending authentication request to server, bytes to send 348, bytes sent -1, WSA error 10038

20140102060121          I          #05192          INETMGR           Download file catalog.z failed in session 1, nainet ret=502.

20140102060121          e          #05192          SITEMGR           MirrorThreadProc: Download file catalog.z from McAfee Update Site 2 failed, hr=-2147467259

20140102060121          I          #05192          NAINET            HTTP Session closed

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Thanks a lot

Louis

1 Reply
sebbie
Level 7
Report Inappropriate Content
Message 2 of 2

Re: Unable to update master repository on ePO 5.1

You're getting a few connection errors to connect to the download site.

HTTP Server returned Error : 502


later you get this:
Proxy Server needs authentication, HTTP return code: 407

I think you need to check with your proxy settings to see if the auth details are filled in correct and the connectivity to the internet is working

If you're not on a proxy from there then the 502 error is your main concern.

try pinging google and the update site to see if connectivity is up or down.

you can also try getting the updates via the ftp site to see if that works.

on 1/21/14 1:40:20 PM CST