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ehotes
Level 7

Unable to send emails from EPO 5.3.1

Hello,

The ePO can't send emails anymore. It was working fine a month ago.

I tried to send a test mail from server settings in ePO and received the following error:

The message could not be sent because of an unexpected error. 

What have I done so far?

1 - Traced the SMTP server name and I recived response.

2 - I restarted ePO processes.

3 - Disabled antivirus (VSE).

4 - Checked the orion.log and found the following record related to the error:

2016-11-15 10:45:22,137 WARN  [http-nio-8443-exec-9] email.EmailServiceConfig  - username was null. assuming no username or password

2016-11-15 10:45:37,253 WARN  [http-nio-8443-exec-7] email.EmailServiceConfig  - username was null. assuming no username or password

2016-11-15 10:45:37,253 WARN  [http-nio-8443-exec-7] email.EmailServiceConfig  - username was null. assuming no username or password

2016-11-15 10:45:37,253 WARN  [http-nio-8443-exec-7] email.EmailServiceConfig  - username was null. assuming no username or password

Tech Details

Epo 5.3.1

Operating System: Windows server 2008 R2 | Service Pack 1

Any clue about this issue?

Thanks in advance

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1 Reply
kmc
Level 12

Re: Unable to send emails from EPO 5.3.1

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