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Unable to reinstall MA v5.0.6 on "one" Windows 10 1803 system

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i'm getting crazy this morning (already spent about 2 hours) on a client system 

yesterday it was upgraded to win 1803 from a previous version by a colleague of mine .

without contacting me (he decided to remove somehow ENS) then this morning he called me because MA and ENS where not installing.

i immediately decided to use mferemoval tool to clean and then reinstall

i tryed many times but at end the error logged every attempt to setup MA 5.0.6 from ePO is the same 

2018-06-07 15:03:26 E #7928 Filer Ins Error trace:
2018-06-07 15:03:26 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:26 E #7928 Setup Ins [Attempting to perform a setup operation]->
2018-06-07 15:03:26 E #7928 Filer Ins Missing MA data path
2018-06-07 15:03:26 E #7928 RegKey Ins Error trace:
2018-06-07 15:03:26 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:26 E #7928 Setup Ins [Attempting to perform a setup operation]->
2018-06-07 15:03:26 E #7928 RegKey Ins [RegOpenKeyEx,80000002,SOFTWARE\Network Associates\TVD\Shared Components\Framework]->
2018-06-07 15:03:26 E #7928 RegKey Ins error 2: Impossibile trovare il file specificato.
2018-06-07 15:03:26 E #7928 Setup Ins Error trace:
2018-06-07 15:03:26 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:26 E #7928 Setup Ins [Attempting to perform a setup operation]->
2018-06-07 15:03:26 E #7928 Setup Ins Checking if existing version is SGX enabled or not
2018-06-07 15:03:26 E #7928 RegKey Ins Error trace:
2018-06-07 15:03:26 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:26 E #7928 Setup Ins [Attempting to perform a setup operation]->
2018-06-07 15:03:26 E #7928 RegKey Ins [RegOpenKeyEx,80000002,Software\McAfee\Agent]->
2018-06-07 15:03:26 E #7928 RegKey Ins error 2: Impossibile trovare il file specificato.
2018-06-07 15:03:26 E #7928 RegKey Ins Error trace:
2018-06-07 15:03:26 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:26 E #7928 Setup Ins [Attempting to perform a setup operation]->
2018-06-07 15:03:26 E #7928 RegKey Ins [RegOpenKeyEx,80000002,SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000]->
2018-06-07 15:03:26 E #7928 RegKey Ins error 2: Impossibile trovare il file specificato.
2018-06-07 15:03:32 E #7928 Setup Ins Error trace:
2018-06-07 15:03:32 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:32 E #7928 Setup Ins [Attempting to perform a setup operation]->
2018-06-07 15:03:32 E #7928 Setup Ins [Run MSI]->
2018-06-07 15:03:32 E #7928 Setup Ins error 1603: Errore irreversibile durante l'installazione.
2018-06-07 15:03:32 E #7928 UI Ins Error trace:
2018-06-07 15:03:32 E #7928 Thread Ins [Main thread]->
2018-06-07 15:03:32 E #7928 UI Ins Errore irreversibile durante l'installazione.

 

sorry for the italian words in the log....

 

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Re: Unable to reinstall MA v5.0.6 on "one" Windows 10 1803 system

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forget this. just found it's my fault

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Re: Unable to reinstall MA v5.0.6 on "one" Windows 10 1803 system

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we would prefer the entire msi log, but I have a question first.  When you ran the removal tool, did you reboot?  If not, run it again to make sure there are no remnants, then reboot and try again.

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Re: Unable to reinstall MA v5.0.6 on "one" Windows 10 1803 system

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forget this. just found it's my fault

View solution in original post

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