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Unable to login back to EPO

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Hi,

Recently, when we do Windows Update for our EPO server and unfortunately, it causing we cannot access back to EPO.

epo mcafee .png

We also cannot go to Check the SQL DB connectivity with McAfee ePO; open your browser and type https://ServerName:8443/core/config

Can someone please help us?

Thanks in advanced

1 Solution

Accepted Solutions

Re: Unable to login back to EPO

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We had a remote session yesterday with principal.

  • Checked the port number of SQL under C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\conf\orion\db.txt
  • Checked the port number again under SQL Server Configuration Manager -It was different
  • Changed the port number under db file
  • Restarted the services
  • Issue resolved

Suspected windows update cause port changed

4 Replies

Re: Unable to login back to EPO

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In addition,

C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\Logs in orion.logs there are a lot ERROR

2016-11-16 19:27:36,968 ERROR [http-bio-8443-exec-17] util.DomainListProvider  - Failed to get domain list: The list of servers for this workgroup is not currently available

com.mcafee.epo.core.EpoJNIException: The list of servers for this workgroup is not currently available

Can someone tell us what is the issue?

McAfee Employee
McAfee Employee
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Re: Unable to login back to EPO

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did you check windows services console? are all the mcafee services in "running" state? is this a virtual server? if so, do you have a snapshot? if the issue hasn't been resolved yet. i would open a support ticket with mcafee.

Re: Unable to login back to EPO

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​ yes one of mcafee service unable to start as below error

error start service.png

This is physical server. Already open a support ticket yesterday with McAfee and they already response. I am collecting errors log using MER software as requested. Thanks for the response. Hopefully Support Team can help us asap.

Re: Unable to login back to EPO

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We had a remote session yesterday with principal.

  • Checked the port number of SQL under C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\conf\orion\db.txt
  • Checked the port number again under SQL Server Configuration Manager -It was different
  • Changed the port number under db file
  • Restarted the services
  • Issue resolved

Suspected windows update cause port changed