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solo062
Level 7
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Message 1 of 13

Unable to log on to ePolicy Orchestrator- URGENT

hi,

i am having these errors, knowing that i haven't done anything and didn't change anything:

"GROUPSHD6000 - Dependency EPOCore had initialization error
scp - Dependency EPOCore had initialization error
AvertAlerts - Dependency scheduler had initialization error
LYNXSHLDPARSER - Dependency core had initialization error
GSD7REPORTS - Dependency core had initialization error
SPAMKILR2100 - Dependency EPOCore had initialization error
VIRUSCANREPORTS - Dependency EPOCore had initialization error
Notifications - Dependency PolicyMgmt had initialization error
VIREXREPORTS - Dependency core had initialization error
remote - Dependency core had initialization error
SITEADV_1500 - Dependency EPOCore had initialization error
EPOCore - Dependency scheduler had initialization error
help - Dependency core had initialization error
SMDWIN__7000 - Dependency ComputerMgmt had initialization error
aramid - Dependency CommonEvents had initialization error
VIREXUB_8500 - Dependency ComputerMgmt had initialization error
LYNXSHLD1300 - Dependency EPOCore had initialization error
EPOAGENT3000MACX - Dependency EPOCore had initialization error
NSHLDNW_4600 - Dependency EPOCore had initialization error
EPOAGENTMETA - Dependency ComputerMgmt had initialization error
scheduler - Dependency console had initialization error
LYNXSHLD1400 - Dependency EPOCore had initialization error
EPOAGENT3000LYNX - Dependency EPOCore had initialization error
VIREX___7700 - Dependency ComputerMgmt had initialization error
EPOAGENT2000NVNW - Dependency EPOCore had initialization error
ComputerMgmt - Dependency scheduler had initialization error
LYNXSHLD1500 - Dependency EPOCore had initialization error
PolicyMgmt - Dependency scheduler had initialization error
console - Dependency core had initialization error
VIRUSCAN8600 - Dependency EPOCore had initialization error
VIRUSCAN8000 - Dependency EPOCore had initialization error
SKE2REPORTS - Dependency core had initialization error
rs - Dependency console had initialization error
RepositoryMgmt - Dependency scheduler had initialization error
core - Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Cannot open database requested in login 'ePO4_OTV-ANTIVIRUS'. Login fails.
GSE6REPORTS - Dependency core had initialization error
CommonEvents - Dependency ComputerMgmt had initialization error "


could anyone help me?
it's very urgent, i can't do anything with my ePO console...

thank you,

issam
12 Replies
gmc_za
Level 7
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Message 2 of 13

RE: Unable to log on to ePolicy Orchestrator- URGENT

Are all the Mcafee services started. Looks like it could also not see the SQL database. Are you running SQL locally or remote?
solo062
Level 7
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Message 3 of 13

RE: Unable to log on to ePolicy Orchestrator- URGENT

it's the basic MSSQL that you can get while installing the ePO and it's local...
and yes all the services are working, i have tried to change the port but still with no success!!!

how can i enter the SQL interface? what shall i do in this case?

thank you,

RE: Unable to log on to ePolicy Orchestrator- URGENT

Hi,

Do you have any solution yet?
I am facing the same issue, but after I go to the https://localhost:8443/core/config and save same settings. I can access. But after a restart the same issur happen. I have to do the same thing in order to access to the Console. Any one here can help?

Thanks

RE: Unable to log on to ePolicy Orchestrator- URGENT



rukawa11 do you mean that after a system reboot the wrong sql settings are replaced automatically?

RE: Unable to log on to ePolicy Orchestrator- URGENT

Please check that the account associated with loging into the DB is still active, not locked out, password not expired etc.
solo062
Level 7
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Message 7 of 13

RE: Unable to log on to ePolicy Orchestrator- URGENT

well still i have this problem!
i can't access my console and even if i try to change the https://localhost:8443/core/config and save the settings and after reboot. I can't access.
if i test the connection i'am having this message :

Test failed: Login failed for user '(null)'. Reason: Not associated with a trusted SQL Server connection.


what shall i do? how can i restart the password of the database?

RE: Unable to log on to ePolicy Orchestrator- URGENT

That error says that the account in core-config is not able to access the SQL DB.

Either the account you have specified there is invalid, or it is not the dbo and Owner of the database object.
solo062
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Message 9 of 13

RE: Unable to log on to ePolicy Orchestrator- URGENT

i am using the same username and password but still i am having this error.
even if i try to change the password from the config interface...
notime
Level 10
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Message 10 of 13

RE: Unable to log on to ePolicy Orchestrator- URGENT

I faced same probelm



Restart the McAfee Services it will work