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Unable to log into ePO

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In my organization we're running ePO 5.3.1 and we're unable to log into ePO. Initially we could not login and we were getting the error "McAfee ePO unable to connect to the database. Try reloading the page." but after rebooting the host server we're able to log into McAfee Foundation Services when attemping to log into ePO. Can anyone assist? Also no Windows Updates have been applied. 

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McAfee Employee cdinet
McAfee Employee
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Message 9 of 9

Re: Unable to log into ePO

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Thanks for the logs!

Here is the error, which I previously sent you and the kb’s we have didn’t resolve it.

2019-01-31 04:46:05,292 WARN [main] jni.LoadJniInitTask - Unable to load native library:D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/epojni java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.

2019-01-31 04:47:11,408 WARN [main] jni.LoadJniInitTask - Unable to load native library:D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/DownloadJNI java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.

Unfortunately, we are going to need more data and possibly a look at your system. I would highly recommend you opening a ticket with us so we can do that.

When did the issue start and were there any changes? That would include any Windows updates to epo and/or sql.

On your forum post, I will be marking this as the solution, because there is nothing further we can do on the public forum – this is going to take more analysis than that venue provides.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

8 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 9

Re: Unable to log into ePO

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What errors are in the orion log?  That is located in c:\program files (x86)\mcafee\epolicy orchestrator\server\logs.  When did this start and what changed?  Any passwords change?  Go to https://servername:8443/core/config and validate the settings there.  Is the eventparser service running?  If not, that is a failure to connect to the database.

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Re: Unable to log into ePO

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There were no password changes and we just noticed it yesterday. The event parser service isn't running but when I test the connection it states "The database connection was tested successfully." so I'm unsure what to troubleshoot first. I've listed a bit of the orion log below. 

 

2019-01-29 03:57:43,434 ERROR [http-nio-8007-exec-21] server.OrionLoginModule - Failed to login due to invalid password for user: admin
2019-01-29 03:57:57,336 ERROR [http-nio-8007-exec-17] server.OrionLoginModule - Failed to login due to invalid password for user: admin
2019-01-29 03:58:05,002 ERROR [http-nio-8007-exec-4] server.OrionLoginModule - Failed to login due to invalid password for user: admin
2019-01-29 03:58:21,096 ERROR [http-nio-8007-exec-14] dashboard.DashboardAction - error creating dashboard element:
com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind
at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:304)
at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:252)
at com.mcafee.orion.console.ui.dashboard.DashboardAction.populateDashboardElementInfo(DashboardAction.java:546)
at com.mcafee.orion.console.ui.dashboard.DashboardAction.setTitlesFromElement(DashboardAction.java:704)
at com.mcafee.orion.console.ui.dashboard.DashboardAction.getGroupedDashboardList(DashboardAction.java:662)
at com.mcafee.orion.console.ui.dashboard.DashboardAction.getCurrentDashboardAndSetupDashboardSelect(DashboardAction.java:252)
at com.mcafee.orion.console.ui.dashboard.DashboardAction.init(DashboardAction.java:88)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionFactoryBase.java:55)
at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet.java:360)
at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:169)
at com.mcafee.orion.core.servlet.ControllerServlet.doGet(ControllerServlet.java:128)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.mcafee.orion.core.servlet.Forward.respond(Forward.java:143)
at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:170)
at com.mcafee.orion.core.servlet.ControllerServlet.doGet(ControllerServlet.java:128)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.filters.ExpiresFilter.doFilter(ExpiresFilter.java:1179)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.mcafee.orion.core.server.DisableUrlSessionFilter.doFilter(DisableUrlSessionFilter.java:62)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:610)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:27)
at com.mcafee.orion.core.server.AccessControlValveHook.invoke(AccessControlValveHook.java:82)
at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:25)
at com.mcafee.orion.core.server.mfsvalve.MfsValve.invoke(MfsValve.java:38)
at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)
at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:358)
at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:219)
at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:61)
at com.mcafee.orion.core.server.ExternalAuthenticationStrategyExtPointValve.invoke(ExternalAuthenticationStrategyExtPointValve.java:99)
at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34)
at com.mcafee.orion.core.server.ThreadLocalInfoCleanupValve.invoke(ThreadLocalInfoCleanupValve.java:21)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1736)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1695)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind
at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(QuickFindDashboardElementFactory.java:87)
at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:296)
... 69 more
2019-01-29 04:09:45,887 WARN [scheduler-TaskQueueEngine-thread-15] snapshot.SnapshotManager - snapshotExtension:: CANCEL Snapshot Extension (before starting snapshot)
2019-01-29 04:09:45,895 ERROR [scheduler-TaskQueueEngine-thread-15] snapshot.SnapshotManager - snapshotExtension:: updating statusCANCEL_SNAPSHOT_TASK
2019-01-29 04:09:45,897 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - com.mcafee.orion.dr.restore.DisasterRecoveryException: CANCEL_SNAPSHOT_TASK
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.dr.snapshot.SnapshotManager.snapshotExtension(SnapshotManager.java:541)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.dr.snapshot.SnapshotManager.processSnapshotAll(SnapshotManager.java:191)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.dr.command.SnapshotServerCmd.invoke(SnapshotServerCmd.java:109)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1312)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1037)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1006)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:983)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.chainable.Chain.invokeChain(Chain.java:437)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.chainable.Chain.invokeChain(Chain.java:474)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.chainable.Chain.invokeChain(Chain.java:383)
2019-01-29 04:09:45,899 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.chainable.Chain.invoke(Chain.java:64)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1312)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.runTask(ScheduledTaskManagerImpl.java:1556)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.runValidatedTaskInvocation(ScheduledTaskManagerImpl.java:1527)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.runValidatedTaskInvocation(ScheduledTaskManagerImpl.java:1481)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.scheduler.service.ScheduledTaskManagerImpl.execute(ScheduledTaskManagerImpl.java:1292)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.task.queue.TaskQueueEngine.runTask(TaskQueueEngine.java:913)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.task.queue.TaskQueueEngine.runTask(TaskQueueEngine.java:895)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.task.queue.TaskQueueEngine.access$1000(TaskQueueEngine.java:50)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at com.mcafee.orion.task.queue.TaskQueueEngine$3.run(TaskQueueEngine.java:864)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2019-01-29 04:09:45,900 ERROR [scheduler-TaskQueueEngine-thread-15] server.OrionLifecycleListener - at java.lang.Thread.run(Thread.java:745)
2019-01-29 04:09:45,901 WARN [scheduler-TaskQueueEngine-thread-15] snapshot.SnapshotManager - exit processSnapshotAll:: snapshot cancelled because of task cancellation
2019-01-29 04:09:45,904 ERROR [scheduler-TaskQueueEngine-thread-15] snapshot.SnapshotManager - processSnapshotAll:: Error occurred while saving base snapshot (conf and keystore) to database
2019-01-29 04:09:45,910 ERROR [scheduler-TaskQueueEngine-thread-15] snapshot.SnapshotManager - processSnapshotAll:: Error occurred while saving snapshot to database [ FAILED ]
2019-01-29 04:09:46,173 ERROR [scheduler-TaskQueueEngine-thread-15] command.SnapshotServerCmd - Snapshot Server process failed (see orion.log for details)
2019-01-29 04:10:29,236 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:35,263 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:37,768 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:38,925 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:40,628 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:48,072 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:49,124 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:50,145 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:10:51,179 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:11:00,067 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:11:01,717 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:11:07,552 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:11:20,728 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:11:24,799 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:11:29,915 INFO [localhost-startStop-1] base.MfsDatabase - Database Information --> Type:Microsoft SQL Server, Version:12.00.4213, JDBC Driver Name:jTDS Type 4 JDBC Driver for MS SQL Server and Sybase, JDBC Driver Version:1.3.1
2019-01-29 04:11:34,639 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:35,890 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:36,922 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:37,933 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:38,079 WARN [main] spring.ComponentSchemaVersionVerifier - for component scheduler, expected schema version 10 but was 35
2019-01-29 04:11:38,547 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:38,856 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:39,102 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:39,379 ERROR [Thread-7] internal.LdapServerServiceImpl - Unable to authenticate with the LDAP server. Verify the user name and password are correct.
2019-01-29 04:11:39,467 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:11:40,253 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:12:09,197 INFO [scheduler-TaskQueueEngine-thread-1] command.SnapshotServerCmd - SnapshotServerCmd:: invoked: start
2019-01-29 04:12:09,204 INFO [scheduler-TaskQueueEngine-thread-1] command.SnapshotServerCmd - Starting to save server snapshot to the database...
2019-01-29 04:12:46,994 WARN [main] jni.LoadJniInitTask - Unable to load native library:D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/epojni java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.

2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= Events because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= EvtFiltr.ini because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= extradat.mcs because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= Keystore because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= lastSent_SiteList.xml because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= LegacySiteList.xml because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= Logs because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= Plugin because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibilityList.xml because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_da.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_de.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_en.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_en_GB.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,889 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_es.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_fi.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_fr.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_it.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_ja.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_ko.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_nb_NO.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_nl.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_pt_BR.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_pt_PO.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_ru.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_sv.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_tr.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_zh_CN.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= ProductCompatibility_zh_TW.html because it is not in the list of included files to snapshot
2019-01-29 04:13:29,890 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= RepoCache because it is not in the list of included files to snapshot
2019-01-29 04:13:29,891 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= server.ini.bak because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= SiteInfo.ini because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= SiteList.xml because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= sitemgr.xml because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= sitemgrBackup.xml because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= Software because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= SoftwareManager because it is not in the list of included files to snapshot
2019-01-29 04:13:29,892 INFO [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManipulator - Skipping file= www because it is not in the list of included files to snapshot
2019-01-29 04:13:53,387 WARN [main] jni.LoadJniInitTask - Unable to load native library:D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/DownloadJNI java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.2019-01-29 04:13:53,578 ERROR [main] plugin.PluginManager - Initialization of plugin APS failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in EPOCore failed with initialization error
2019-01-29 04:13:53,579 ERROR [main] plugin.PluginManager - Initialization of plugin DataChannel failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in EPOCore failed with initialization error
2019-01-29 04:13:53,579 ERROR [main] plugin.PluginManager - Initialization of plugin epoLicEnt failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in EPOCore failed with initialization error
2019-01-29 04:13:53,579 ERROR [main] plugin.PluginManager - Initialization of plugin RepositoryMgmt failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in epoLicEnt failed with initialization error
2019-01-29 04:13:53,579 ERROR [main] plugin.PluginManager - Initialization of plugin SoftwareMgmt failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in RepositoryMgmt failed with initialization error
2019-01-29 04:13:53,580 ERROR [main] plugin.PluginManager - Initialization of plugin ComputerMgmt failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in epoLicEnt failed with initialization error
2019-01-29 04:13:53,711 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:13:53,753 ERROR [main] plugin.PluginManager - Initialization of plugin PolicyMgmt failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in RepositoryMgmt failed with initialization error
2019-01-29 04:13:53,754 ERROR [main] plugin.PluginManager - Initialization of plugin VIRUSCAN8800 failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ComputerMgmt failed with initialization error
2019-01-29 04:13:53,754 ERROR [main] plugin.PluginManager - Initialization of plugin ProductDeployment failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ComputerMgmt failed with initialization error
2019-01-29 04:13:53,754 ERROR [main] plugin.PluginManager - Initialization of plugin PACore failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ComputerMgmt failed with initialization error
2019-01-29 04:13:53,755 ERROR [main] plugin.PluginManager - Initialization of plugin CommonEvents failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ComputerMgmt failed with initialization error
2019-01-29 04:13:54,084 WARN [main] spring.SpringResourcePreprocessor - No BeanFactory supplied; skipping import tag processing
2019-01-29 04:13:54,104 ERROR [main] plugin.PluginManager - Initialization of plugin BenchmarkEditor failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in PACore failed with initialization error
2019-01-29 04:13:54,105 ERROR [main] plugin.PluginManager - Initialization of plugin AUENGINEMETA failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in BenchmarkEditor failed with initialization error
2019-01-29 04:13:54,105 ERROR [main] plugin.PluginManager - Initialization of plugin Findings failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in PACore failed with initialization error
2019-01-29 04:13:54,106 ERROR [main] plugin.PluginManager - Initialization of plugin PolicyAuditor failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in Findings failed with initialization error
2019-01-29 04:13:54,124 WARN [main] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.DLPEvents.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.NodeSignatures.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.EPORepository.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.PolicySignatures.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.extendedRollupProductProperties.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='erp.productcoveragereport.ProductSettings.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,173 WARN [main] spring.SpringResourcePreprocessor - Bean[id='erp.productcoveragereport.DLPProductSettings.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='erp.productcoveragereport.ips8blockingsummary.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='erp.productcoveragereport.hips8appblockingstatus.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.IPSExceptions.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.IPS8ModifiedSeveritySummary.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.Firewall.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.generic.policy.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.gtilevelsummary.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.hipscontent.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,174 WARN [main] spring.SpringResourcePreprocessor - Bean[id='productcoveragereport.NetworkInterfaceDisplayAdapter.displayer'] uses unsupported attribute singleton="false"; update bean definition with scope="prototype"
2019-01-29 04:13:54,177 WARN [main] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2019-01-29 04:13:54,250 ERROR [main] servlet.OrionPluginContextListener - Could not find the OrionEventDispatchService while shutting down a Plugin ( productcoveragereport ). Please ensure that productcoveragereport depends on the core Plugin.
2019-01-29 04:13:56,007 ERROR [main] plugin.PluginManager - Initialization of plugin Countermeasures failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ComputerMgmt failed with initialization error
2019-01-29 04:13:56,008 ERROR [main] plugin.PluginManager - Initialization of plugin accm failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in PolicyMgmt failed with initialization error
2019-01-29 04:13:56,008 ERROR [main] plugin.PluginManager - Initialization of plugin EPOAGENTMETA failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ProductDeployment failed with initialization error
2019-01-29 04:13:56,009 ERROR [main] plugin.PluginManager - Initialization of plugin MOVEOSS_2600 failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in ComputerMgmt failed with initialization error
2019-01-29 04:13:56,009 ERROR [main] plugin.PluginManager - Initialization of plugin MOVESVAMANAGER failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in MOVEOSS_2600 failed with initialization error
2019-01-29 04:13:56,010 ERROR [main] plugin.PluginManager - Initialization of plugin PARollup failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in PolicyAuditor failed with initialization error
2019-01-29 04:13:56,011 ERROR [main] plugin.PluginManager - Initialization of plugin Notifications failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in CommonEvents failed with initialization error
2019-01-29 04:13:56,011 ERROR [main] plugin.PluginManager - Initialization of plugin AgentMgmt failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in RepositoryMgmt failed with initialization error
2019-01-29 04:13:56,011 ERROR [main] plugin.PluginManager - Initialization of plugin epoMigration failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plug-in SoftwareMgmt failed with initialization error
2019-01-29 04:13:56,011 ERROR [main] plugin.PluginManager - Initialization of plugin LYNXSHLDPARSER failed.

McAfee Employee cdinet
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Message 4 of 9

Re: Unable to log into ePO

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 This is the error to be concerned about:

2019-01-29 04:12:46,994 WARN [main] jni.LoadJniInitTask - Unable to load native librarySmiley Very Happy:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/epojni java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.

See KB79963 and KB76582 to see if either of those will resolve it for you.

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Re: Unable to log into ePO

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I couldn't start the event parser service so neither of those worked. 

McAfee Employee cdinet
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Message 6 of 9

Re: Unable to log into ePO

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The eventparser service doesn't have to be running to follow those kb's.  It is not running because of a failure to connect to the database.  Did you check whether either of those apply?  Can you get to the core/config page to reset credentials?

https://eposervername:8443/core/config

Does test.udl connection work?  see kb70929.  If that fails, then you have wrong credentials, port, instance, or issues with sql going on.  If that fails, there is no way epo can connect.

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Re: Unable to log into ePO

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As I stated in the previous post neither of the KBs worked. I was able to get to the "https://eposervername:8443/core/config" page and the test connection was successful. I changed the password and was unable to get to the "https://eposervername:8443/core/config" page. It stated that I could only access the page from a local connection (I was on the server that host ePO). I changed the password back and now I'm able to get back to the McAfee Foundation Services console that I could reach previously. 

McAfee Employee cdinet
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Message 8 of 9

Re: Unable to log into ePO

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If the eventparser service is still failing to start, you still have a problem with the database connection.  Turn off the application server service, then rename the orion.log to orion.bak, then restart the service.  Wait about 15 minutes then get the orion and stderr.log that is located in c:\program files (x86)\mcafee\epolicy orchestrator\server\logs.  I will let you know where you can email them.  Please zip them up.

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McAfee Employee cdinet
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Message 9 of 9

Re: Unable to log into ePO

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Thanks for the logs!

Here is the error, which I previously sent you and the kb’s we have didn’t resolve it.

2019-01-31 04:46:05,292 WARN [main] jni.LoadJniInitTask - Unable to load native library:D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/epojni java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.

2019-01-31 04:47:11,408 WARN [main] jni.LoadJniInitTask - Unable to load native library:D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.3.1.188\webapp/WEB-INF/lib/DownloadJNI java.lang.UnsatisfiedLinkError Orion_OnLoad returned an error.

Unfortunately, we are going to need more data and possibly a look at your system. I would highly recommend you opening a ticket with us so we can do that.

When did the issue start and were there any changes? That would include any Windows updates to epo and/or sql.

On your forum post, I will be marking this as the solution, because there is nothing further we can do on the public forum – this is going to take more analysis than that venue provides.

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