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harygK
Level 7
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Message 1 of 6

Unable to load ePO services

Hi!

At the login page of ePO page, I have the error messages below and the dashboard is empty:

"ComputerMgmt - Dependent plug-in epoLicEnt failed with initialization error
SoftwareMgmt - Dependent plug-in RepositoryMgmt failed with initialization error
ProductDeployment - Dependent plug-in ComputerMgmt failed with initialization error
CommonEvents - Dependent plug-in ComputerMgmt failed with initialization error
EPOCore - com.mcafee.epo.core.ServerNative.getFipsModeNative()I
ENDPL_LIC - Dependent plug-in EPOCore failed with initialization error
JTIClientMETA - Dependent plug-in ENDP_GS_1000 failed with initialization error
AgentMgmt - Dependent plug-in RepositoryMgmt failed with initialization error
ServerInformation - Dependent plug-in EPOCore failed with initialization error
RepositoryMgmt - Dependent plug-in epoLicEnt failed with initialization error
Countermeasures - Dependent plug-in ComputerMgmt failed with initialization error
HelpDeskTool - Dependent plug-in EPOCore failed with initialization error
PostInstallXP - Dependent plug-in epoLicEnt failed with initialization error
ENDP_GS_1000 - Dependent plug-in PostInstallXP failed with initialization error
EPOAGENTMETA - Dependent plug-in ProductDeployment failed with initialization error
ENDP_FW_META - Dependent plug-in ENDP_GS_1000 failed with initialization error
udlp - Dependent plug-in DataChannel failed with initialization error
TELEMTRY1000 - Dependent plug-in RepositoryMgmt failed with initialization error
InstallHelper - Dependent plug-in EPOCore failed with initialization error
ENDP_WP_1000 - Dependent plug-in ENDP_GS_1000 failed with initialization error
epoMigration - Dependent plug-in SoftwareMgmt failed with initialization error
SyslogMgmt - Dependent plug-in EPOCore failed with initialization error "

5 Replies
cdinet McAfee Employee
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Message 2 of 6

Re: Unable to load ePO services

That typically indicates a failure to connect to the database.  When did the issue start and what changed?  If you go to https://localhost:8443/core/config on the epo server, does test connection pass?  Did the database password change recently?

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harygK
Level 7
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Message 3 of 6

Re: Unable to load ePO services

Hi! thank for your quick reply
 
I checked the SQLServer log file and I think the issue comes from the SQLserver Database Size. I have this answer :
 
16:02:17.05 Server      Stack Signature for the dump is 0x000000000000013F
16:02:24.36 Server      External dump process return code 0x20000001.
External dump process returned no errors.

16:02:24.36 Server      DoMiniDump () encountered error (0x80004005) - Erreur non spécifiée
16:02:24.42 Server      Process 0:0:0 (0xcdc) Worker 0x00000000806D61A0 appears to be non-yielding on Scheduler 1. Thread creation time: 13214594220675. Approx Thread CPU Used: kernel 0 ms, user 0 ms. Process Utilization 0%. System Idle 97%. Interval: 70297 ms.
00:00:41.45 spid4s      SQL Server has encountered 1 occurrence(s) of I/O requests taking longer than 15 seconds to complete on file [C:\Program Files\Microsoft SQL Server\MSSQL10_50.EPOSERVER\MSSQL\DATA\ePO_MCAFEE_log.LDF] in database [ePO_MCAFEE] (5).  The OS file handle is 0x0000000000000640.  The offset of the latest long I/O is: 0x000000c10d2c00
00:00:45.60 spid56      Error: 1827, Severity: 16, State: 1.
00:00:45.60 spid56      CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 10240 MB per database."""
 
 
if you have already experienced this problem, what do you recommend?
 
Regards
LKS McAfee Employee
McAfee Employee
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Message 4 of 6

Re: Unable to load ePO services

Hi harygK,

What is the SQL version. Is this a Express edition or full version. If it is an Express, have you checked if there is an enough space available in database. If it is a full version, have you checked if SQL drive has enough space available. 

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cdinet McAfee Employee
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Message 5 of 6

Re: Unable to load ePO services

That looks like you are running sql express.  That has a 10g limit on the size of the database, which it seems you are there.  Here is a scrip to purge events via sql.  Please read through it, as it will tell you how to set it to time frame you want to keep, such as 30 or 60 days.

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Thussain McAfee Employee
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Message 6 of 6

Re: Unable to load ePO services

In addition what @cdinet has mentioned I request you to test the database connectivity,  please follow the below mentioned KBA to test db connectivity

https://kc.mcafee.com/corporate/index?page=content&id=KB70929

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