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Unable to install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6

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Hi,

I cannot install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6 neither via Software Manager, neither manually.

When I am trying to install manually I see message:

Unable to install extension. Unable to move temp dir C:\Program Files\McAfee\ePolicy Orchestrator\Server\Extensions\tmp\orion.extensions55582 to dir:C:\Program Files\McAfee\ePolicy Orchestrator\Server\Extensions\installed\msa_help\480.022

Could you please advice how to fix.

Message was edited by: Konstantin_M on 10/11/13 7:56:55 AM CDT
1 Solution

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Re: Unable to install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6

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Strange....

I have finally installed this extension when I run ePO Console from server.

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Reliable Contributor andrep1
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Re: Unable to install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6

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Coudl it be that your repository is locked by a server task or that you are low on disk space ?

Re: Unable to install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6

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Hi Andre,

I don't think that problem with disk space (28 Gb free) and Master Repository because I have installed extensions for EEPC 7.0.2 without any issues.

Message was edited by: Konstantin_M on 10/11/13 8:34:31 AM CDT
Reliable Contributor andrep1
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Message 4 of 5

Re: Unable to install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6

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I have 480.023 running on my 5 servers, don't remember any issue duing the install. Does this directory exist already ?

C:\Program Files\McAfee\ePolicy Orchestrator\Server\Extensions\installed\msa_help\480.022

Re: Unable to install extension McAfee Agent 4.8.0 Online Help for ePO 4.5 and ePO 4.6

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Strange....

I have finally installed this extension when I run ePO Console from server.

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