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Uthra
Level 8
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Message 1 of 8

Unable to install McAfee Agent

019-06-18 13:14:17 I #17036 Setup Ins Installing version=5.6.1.157
2019-06-18 13:14:17 I #17036 Setup Ins Higher version installed=0
2019-06-18 13:14:17 I #17036 Setup Ins Existing Install Path=
2019-06-18 13:14:17 I #17036 Setup Ins Existing Data Path=
2019-06-18 13:14:17 I #17036 Setup Ins dwRes= 2
2019-06-18 13:14:17 E #17036 Setup Ins Error trace:
2019-06-18 13:14:17 E #17036 Thread Ins [Main thread]->
2019-06-18 13:14:17 E #17036 Setup Ins [Attempting to perform a setup operation]->
2019-06-18 13:14:17 E #17036 Setup Ins Checking if existing version is SGX enabled or not
2019-06-18 13:14:17 E #17036 RegKey Ins Error trace:
2019-06-18 13:14:17 E #17036 Thread Ins [Main thread]->
2019-06-18 13:14:17 E #17036 Setup Ins [Attempting to perform a setup operation]->
2019-06-18 13:14:17 E #17036 RegKey Ins [RegOpenKeyEx,80000002,Software\McAfee\Agent]->
2019-06-18 13:14:17 E #17036 RegKey Ins error 2: Das System kann die angegebene Datei nicht finden.
2019-06-18 13:14:17 E #17036 RegKey Ins Error trace:
2019-06-18 13:14:17 E #17036 Thread Ins [Main thread]->
2019-06-18 13:14:17 E #17036 Setup Ins [Attempting to perform a setup operation]->
2019-06-18 13:14:17 E #17036 RegKey Ins [RegOpenKeyEx,80000002,SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000]->
2019-06-18 13:14:17 E #17036 RegKey Ins error 2: Das System kann die angegebene Datei nicht finden.
2019-06-18 13:14:17 I #17036 Setup Ins LangInRegistry=[]
2019-06-18 13:14:17 I #17036 OptSet Ins legacyupgrade=0
2019-06-18 13:14:17 I #17036 OptSet Ins ForceInstall=0
2019-06-18 13:14:17 I #17036 caShrLb Ins SOFTWARE\Network Associates\TVD\Shared Components\Framework is not present
2019-06-18 13:14:17 I #17036 OptSet Ins ForceInstall: 0 legacyupgrade: 0 MA5xUpgrade: 0
2019-06-18 13:14:17 I #17036 Setup Ins Successfully added msiexec process termination exclusion policy
2019-06-18 13:14:17 I #17036 caShrLb Ins SOFTWARE\Network Associates\TVD\Shared Components\Framework is not present
2019-06-18 13:14:17 I #17036 Setup Ins No parameters required to invoke mcupdater.exe.
2019-06-18 13:14:17 I #17036 Setup Ins C:\WINDOWS\SysWOW64\msiexec.exe /i "C:\WINDOWS\TEMP\mfeF6B4.tmp\MFEagent_x64.msi" ADDLOCAL=Main,Agent,Svc_x64 TRANSFORMS=:1031.mst /q REBOOT=R /l+*v "C:\WINDOWS\logs\PANA0466_McAfee_Agent_5.6.1.157_PANA_W7W10_ML_B1\VendorInstall\MFEagent.msi.2019.06.18.13.14.17.log" SITELISTINFO="C:\WINDOWS\TEMP\mfeF6B4.tmp" PRESERVEREPOSITORIES=True FRMINSTLOGFILE="C:\WINDOWS\logs\PANA0466_McAfee_Agent_5.6.1.157_PANA_W7W10_ML_B1\VendorInstall\FrmInst_DEHH01CW-9B578D"
2019-06-18 13:14:27 E #17036 Setup Ins Error trace:
2019-06-18 13:14:27 E #17036 Thread Ins [Main thread]->
2019-06-18 13:14:27 E #17036 Setup Ins [Attempting to perform a setup operation]->
2019-06-18 13:14:27 E #17036 Setup Ins [Run MSI]->
2019-06-18 13:14:27 E #17036 Setup Ins error 1603: Schwerwiegender Fehler bei der Installation.
2019-06-18 13:14:27 E #17036 UI Ins Error trace:
2019-06-18 13:14:27 E #17036 Thread Ins [Main thread]->
2019-06-18 13:14:27 E #17036 UI Ins Schwerwiegender Fehler bei der Installation.
2019-06-18 13:14:27 I #17036 Thread Ins Exit program
2019-06-18 13:14:27 I #17036 Setup Ins END 1603
2019-06-18 13:14:27.617 I #14020 Stub Pkg END 1603
2019-06-18 13:14:27.632 I #13628 Main Cle
2019-06-18 13:14:27.632 I #13628 Main Cle START [6560 /LOGDIR="C:\WINDOWS\logs\PANA0466_McAfee_Agent_5.6.1.157_PANA_W7W10_ML_B1\VendorInstall" "C:\WINDOWS\TEMP\mfeF6B4.tmp"]
2019-06-18 13:14:27.648 I #13628 Common Cle WaitForSingleObject (calling FrmInst.exe, 30000)
2019-06-18 13:14:27.648 I #13628 Main Cle Delete on reboot: C:\WINDOWS\TEMP\mfeF6B4.tmp\cleanup.exe
2019-06-18 13:14:27.664 I #13628 Main Cle Delete on reboot: C:\WINDOWS\TEMP\mfeF6B4.tmp
2019-06-18 13:14:27.664 I #13628 Main Cle END 0

7 Replies
Uthra
Level 8
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Message 2 of 8

Re: Unable to install McAfee Agent

We are trying to upgrade the McAfee Agent from 5.6.0 to 5.6.1 through SCCM package but thrown the above error.error 1603: Fatal error during installation McAfee Agent

McAfee Employee cdinet
McAfee Employee
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Message 3 of 8

Re: Unable to install McAfee Agent

What errors show in the msi log for the agent install?

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Uthra
Level 8
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Message 4 of 8

Re: Unable to install McAfee Agent

Agent has been packaged and was deployed thru SCCM.

We are trying to upgrade the McAfee Agent from 5.6.0 to 5.6.1 through SCCM package but thrown the above error.error 1603: Fatal error during installation McAfee Agent

McAfee Employee cdinet
McAfee Employee
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Message 5 of 8

Re: Unable to install McAfee Agent

I understand that, but the log entry you showed was from the frminst log.  That doesn't show the real errors.  There should be a log that starts with mfeagent.msi.timestamp.log.  Look for return value 2 or 3 and then above that for what exactly failed. 

Did you create the sccm package per the agent install guide?

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Uthra
Level 8
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Message 6 of 8

Re: Unable to install McAfee Agent

Error registering module C: \ Program Files \ McAfee \ Agent \ x86 \ ma_compat_agent.dll. HRESULT -2147024409. Please contact your support.

 

Error 1904

McAfee Employee cdinet
McAfee Employee
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Message 7 of 8

Re: Unable to install McAfee Agent

Can you run other installers that use msiexec (3rd party)?  I would highly suggest opening a ticket with McAfee so we can look closer at this.

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McAfee Employee cdinet
McAfee Employee
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Message 8 of 8

Re: Unable to install McAfee Agent

Actually, there is a hotfix coming out soon for that error.  If you have a ticket open, they can get it for you when it is released, as it won't be general availability just yet.

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