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Unable to Push McAfee Agent Installation Remotely

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We are facing issue while deploying McAfee agent remotely. All required ports are open but still unable to push agent.

 

EPO server task logs shows below message

Error copying file C:\Windows\TEMP\mfe764616765.tmp\FramePkg.exe to \\10.10.XX.XX\ADMIN$\FramePke.exe, system error: The specified network name is no longer available.

 

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McAfee Employee
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Message 11 of 12

Re: Unable to Push McAfee Agent Installation Remotely

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Hi @prasunthapa,

Long shot, But can you try disabling defender and check? It's usually an endpoint firewall or security software that would end up blocking!

Can you revisit the below just to be sure?

  • NetBIOS protocol
  • Network protocols and ports needed for computer name resolution
  • ADMIN$ share
  • File and Print sharing
  • Server service
  • Remote Registry service

KB: https://kc.mcafee.com/corporate/index?page=content&id=KB56386

I sincerely hope this helps!

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Adithyan T

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Message 2 of 12

Re: Unable to Push McAfee Agent Installation Remotely

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Hello @prasunthapa ,

This will help you:

Push Agent Installation Program to 'computer name' Fail! (when deploying the McAfee Agent)
Technical Articles ID: KB56386

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Yash T
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Re: Unable to Push McAfee Agent Installation Remotely

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Hello Yash,

All required are enabled but still it's unable to copy framepkg.exe to windows folder.

 

Client : Windows 10 Pro

EPO 5.10

Agent: 5.6

 

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Message 4 of 12

Re: Unable to Push McAfee Agent Installation Remotely

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Hello @prasunthapa ,

Do you have any agent handler or distributed repository in network, or its just the EPO ?

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Yash T
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Re: Unable to Push McAfee Agent Installation Remotely

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Its just EPO.

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Message 6 of 12

Re: Unable to Push McAfee Agent Installation Remotely

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Hello @prasunthapa ,

Please refer to https://community.mcafee.com/t5/ePolicy-Orchestrator/Problem-deploying-epo-agent-to-new-system/td-p/...

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Yash T
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Re: Unable to Push McAfee Agent Installation Remotely

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Hi Yash,

 

Have checked the firewalls, pings, telneting to the port 445, The IP and DNS name are the same but the error is still occuring. ADMIN$ can be accessed from admin login as well.

 

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Message 8 of 12

Re: Unable to Push McAfee Agent Installation Remotely

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Hello @prasunthapa ,

The default communication port is 443 if its changed in your environment and the telnet is working from epo to client and client to epo then next action would be to check the credentials used to deploy the package try using network admin credentials and verify.

Also check the error message where it is trying to download from epo is that link accisble for frampackge.exe

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Yash T
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Message 9 of 12

Re: Unable to Push McAfee Agent Installation Remotely

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Hi @prasunthapa,

If the issue is not at network level, we should look at it in the host level. Can you confirm no AV products are installed? if you have a standalone version of ENS installed, can you try the deployment with Access protection disabled?

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Thanks and regards,
Adithyan T
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Re: Unable to Push McAfee Agent Installation Remotely

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Hi @AdithyanT 

 

Its on fresh system where only Windows Defender is being used as AV by default.

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