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hasniza
Level 8

Unable to Download Latest Patch in EPO Server

Hi,

We tried to download latest VSE patch from EPO and got this failed error;

10/20/16 1:43:35 PM     Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_10833.zip.

10/20/16 1:43:35 PM     Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_10833.zip.

Please help to verify is the cause by firewall rules? However we already allow EPO server access to

Default portProtocolTraffic direction
21TCPOutbound from the ePO server to ftp://ftp.nai.com
80TCPOutbound from the ePO server to http://update.nai.com
443TCFOutbound from the ePO server to s-download.mcafee.com and epo.mcafee.com
NOTE: These URLs are not accessible in browsers.

How can we solve it? Thanks.

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1 Reply
catdaddy
Level 20

Re: Unable to Download Latest Patch in EPO Server

​,

                     Moved from  Community Support to ePolicy Orchestrator (ePO)> Discussions

                     For better assistance...

Cliff
McAfee Volunteer
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