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Trouble installing 4.0

I am installing a fresh server on a fresh OS, all updates from Microsoft Update and I am receiving the error below.

I could not find anything in the KB on this.

OS = Windows 2003 R2 w/ SP2 32bit
dB = included install updated to SP2


Setup has encountered the error:

FAILURE: In LaunchAppAndWait while trying to run the following program:

For more information, search for the error in the EPO400-Install-MSI.LOG file, located in the logged-on user’s Temp directory.
(Note: Close Setup before searching this log file to ensure all data is written to it.)

Depending on the error, more information may be available in the log files listed below.

In the logged-on user’s Temp directory:

EPO400-CommonSetup.log
EPO400-Troubleshoot\Orion Framework\core-install.log
EPO400-Troubleshoot\Mercury Framework\epo-install.log
EPO400-Troubleshoot\TomcatLogs\epo.log
EPO400-Troubleshoot\Apache2Logs\errorlog.*
EPO400-Troubleshoot\DBLogs\*.log

These log files are needed by Technical Support when troubleshooting installation issues.
6 Replies
tonyb99
Level 13
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Message 2 of 7

RE: Trouble installing 4.0

and what is in the log files??

RE: Trouble installing 4.0

by using a simple password for the database connection it installed perfectly.


ErrorString=FAILURE: In LaunchAppAndWait while trying to run the following program:
"C:\PROGRA~1\McAfee\EPOLIC~1\jre\bin\java.exe"

Return code: 1
Error Message: Incorrect function.

**

RE: Trouble installing 4.0

From the readme file:

Using extended or double-byte characters in the global administrator or database user name or password might prevent the software from installing successfully. To workaround this issue, install the software using a Domain User that has a “simple” password. After the installation, log on to the ePO server, go to https://<SERVER>:8443/core/config, change the credentials to a User Account with a “complex” password, then restart the ePO services.
jonc
Level 7
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Message 5 of 7

RE: Trouble installing 4.0

I still get the same error after using a simple sa password, I use a remote SQL 2005 DB server.

Any other possible solution?

Thanks
ShaneS
Level 7
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Message 6 of 7

RE: Trouble installing 4.0

Hi,

We have run into the exact same problem running an ePO 4.0 install on a VMWare hosted servers (Windows 2003 R2 SP2 32bit) with a SQL 2005 enterprise database instance on a separate enterprise SQL server.

The worst part - I did the install remotely while in a McAfee training course, and my trainer was unable to indentify the source of the failure.

Have you been able to resolve this yet?

Thanx,
Shane.
jonc
Level 7
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Message 7 of 7

RE: Trouble installing 4.0

Yes, I found out that it's bcos of my database FQDN
http://community.mcafee.com/showthread.php?t=218248

Look at McAfee logs, they tell you what exactly happened