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Reliable Contributor haaris
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Message 1 of 11

System name appears differently in EPO

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Hi,

I have one server in EPO under ssytem tree which appears as DTSFLRUEETPRAAK instead of DTSFLRUEETPRAAK01.When we checked the server hostname it is actually DTSFLRUEETPRAAK01 but it seems in EPO 01 is missing from the hostname.

On the server McAfee agent also shows the name DTSFLRUEETPRAAK as it appears in EPO but why its not showing full name under agent.

We reinstalled the agent to check if it resolves the issue but no luck.

We tried both agent version 5.0.6 and 5.5.1

Why is it like that?Any solution?

1 Solution

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McAfee Employee cdinet
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Message 7 of 11

Re: System name appears differently in EPO

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It isn't the fault of the agent, it is only reporting what the OS reports as the netbios name of system.  That is a limitation of netbios that is limited to 15 characters, so the netbios name is truncated to that limit.  If you add the column for dns name in the system tree, it will show correctly. 

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Reliable Contributor haaris
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Message 2 of 11

Re: System name appears differently in EPO

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Hi,

Can anyone update

Re: System name appears differently in EPO

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Is the DNS name field in the ePO also displaying false name?

Parhaps this could help:
https://community.mcafee.com/t5/ePolicy-Orchestrator/ePO-not-displying-correct-system-name/td-p/5264...
Reliable Contributor haaris
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Message 4 of 11

Re: System name appears differently in EPO

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Hi @HugsNotDrugs

Yes the DNS name field in epo showing correct name. 

I had gone through that link already but it didn't helped. 

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Message 5 of 11

Re: System name appears differently in EPO

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Haaris,

Limit server names to 15 characters or less.  MS and other software expectd this.  Your name is 17 characters.

HTH,

DocB

Reliable Contributor haaris
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Message 6 of 11

Re: System name appears differently in EPO

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Hi, 

You mean to say that there is a limitation in the number of characters a server has in name for McAfee agent to report it to EPO server

McAfee Employee cdinet
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Message 7 of 11

Re: System name appears differently in EPO

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It isn't the fault of the agent, it is only reporting what the OS reports as the netbios name of system.  That is a limitation of netbios that is limited to 15 characters, so the netbios name is truncated to that limit.  If you add the column for dns name in the system tree, it will show correctly. 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee cdinet
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Message 8 of 11

Re: System name appears differently in EPO

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If you look at the Microsoft article given, it clearly shows that there is a max character limit of 15. 

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McAfee Employee cdinet
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Message 9 of 11

Re: System name appears differently in EPO

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NETBIOS names have a limitation of 15 characters, this is not a limitation of ePO.  You can assign a name longer than that, but the NETBIOS name will stop after 15 bytes (which could be less than 15 characters if they are using a doublebyte character set).  You can reference http://support.microsoft.com/kb/909264.  The DNS name does not have the same limitation.  If you Actions | Choose Columns on the system tree you can select DNS Name from computer properties which should display the missing information.

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Reliable Contributor haaris
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Message 10 of 11

Re: System name appears differently in EPO

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Hi @cdinet,

Thanks for the useful information.

You are right DNS name is showing full name of the server in EPO

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