cancel
Showing results for 
Search instead for 
Did you mean: 

Re: SupportCenter powershell errors

You need to extract the .jar file with 7Zip.

Just had a 1 hour call with McAfee - they confirmed that this is a bug on 5.10.0 Patch 2. I collected all the logs with them and Dev team is now working on solution.

Greetings,

Alex

Bramk
Level 9
Report Inappropriate Content
Message 12 of 19

Re: SupportCenter powershell errors

OK great. Just had a support session as well, collected MER logs etc. and support reports back at monday. Eventually they'll find it since there are more customers with this issue it seems.

pcmcis
Level 7
Report Inappropriate Content
Message 13 of 19

Re: SupportCenter powershell errors

Hi,

I get (almost) the same error on EPO 5.9.1

Windows Server 2012 R2

 

2019-03-01 13:43:20,925 ERROR [pool-5-thread-11] util.CommonUtil  - Error in in execution of powershell script - file:/D:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1 params -  -sample_interval 1  -max_samples 10
2019-03-01 13:43:20,995 ERROR [pool-5-thread-11] healthcheck.CheckExecutor  - Error in executing file:/D:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1
2019-03-01 13:43:20,997 ERROR [ForkJoinPool.commonPool-worker-3] healthcheck.CheckExecutor  - Error in collecting perf counter from Get-Counter CPU and Memory commandlets
2019-03-01 13:43:21,000 ERROR [pool-5-thread-12] eposerver.EpoServerCpuMemoryCheck  - EpoServerCpuCheck failed. No result found for server perf counter from powershell commandlet
2019-03-01 13:43:21,002 ERROR [pool-5-thread-12] eposerver.EpoServerCpuMemoryCheck  - EpoServerMemoryCheck failed. No result found for server perf counter from powershell commandlet
2019-03-01 13:43:21,002 ERROR [pool-5-thread-12] checklist.BaseCheckList  - EPO_SERVER_CPU_MEM_CHECK failed. Skipping other checks in the checklist EpoServerHealthCheckList

 

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 14 of 19

Re: SupportCenter powershell errors

From one of our other advanced team members on this issue:

When I tested the script by running it manually, I had to extract it from the .jar first using 7zip
So open this archive with 7zip
D:/Program Files (x86)/McAfee/ePolicy Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

dewu94
Level 7
Report Inappropriate Content
Message 15 of 19

Re: SupportCenter powershell errors

I've unzipped the jar file with 7zip and I am able to run ServerPerfCounter.PS1 script and it throws me JSON output which looks fine, but how does it help me? Still checks run from the console do not work. What should I do now?

 

I thought that it may be caused by lack of Java JRE installed on the server (and ePO cannot open the .jar archive) but I've installed JRE 1.8.0_144 and nothing changed. Still receiving the following in the orion log:

2019-03-21 02:01:18,164 ERROR [scheduler-TaskQueueEngine-thread-5] util.CommonUtil - Error in in execution of powershell script - file:/D:/McAfee%20ePO/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1 params - -sample_interval 1 -max_samples 10
2019-03-21 02:01:18,320 ERROR [scheduler-TaskQueueEngine-thread-5] healthcheck.CheckExecutor - Error in executing file:/D:/McAfee%20ePO/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1
2019-03-21 02:01:18,320 ERROR [scheduler-TaskQueueEngine-thread-5] eposerver.EpoServerCpuMemoryCheck - EpoServerCpuCheck failed. No result found for server perf counter from powershell commandlet
2019-03-21 02:01:18,336 ERROR [scheduler-TaskQueueEngine-thread-5] eposerver.EpoServerCpuMemoryCheck - EpoServerMemoryCheck failed. No result found for server perf counter from powershell commandlet

Re: SupportCenter powershell errors

Hey guys,

just received a POC build from support which fixes the issue. Apparently, this error is linked due disabled 8.3 shortname in a non system drive.

The supportCenter build I have received is .307 and is working fine.

Greetings,

Alex

Bramk
Level 9
Report Inappropriate Content
Message 17 of 19

Re: SupportCenter powershell errors

Same here, I can confirm the extension fix 307 solves the issue. The healthcheck ran without errors after checking in this extension.

Highlighted

Re: SupportCenter powershell errors

I have the same issue qith ePO 5.10 Update 3 on Windows 2012 server.

I disabled this setting by "fsutil.exe 8dot3name set 😧 0" but the issue still occurs. Does anyone knows when there will be a new release of support center available ?

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 19 of 19

Re: SupportCenter powershell errors

You can open a ticket to get it now.  It should be released soon - I don't have any exact date.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community