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Bramk
Level 9
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Message 1 of 19

SupportCenter powershell errors

after checking in the extension for SupportCenter in EPO 5.10 update 2 some health checks fail.

Following entries can be found in Orion.log, any idea?

 

2019-02-22 09:58:05,208 ERROR [pool-14-thread-1] util.CommonUtil - Error in in execution of powershell script - file:/D:/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1 params - -sample_interval 1 -max_samples 10
2019-02-22 09:58:05,255 ERROR [pool-14-thread-1] healthcheck.CheckExecutor - Error in executing file:/D:/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1
2019-02-22 09:58:05,255 ERROR [Thread-25] healthcheck.CheckExecutor - Error in collecting perf counter from Get-Counter CPU and Memory commandlets
2019-02-22 09:58:05,271 ERROR [pool-14-thread-2] eposerver.EpoServerCpuMemoryCheck - EpoServerCpuCheck failed. No result found for server perf counter from powershell commandlet
2019-02-22 09:58:05,271 ERROR [pool-14-thread-2] eposerver.EpoServerCpuMemoryCheck - EpoServerMemoryCheck failed. No result found for server perf counter from powershell commandlet
2019-02-22 09:58:05,271 ERROR [pool-14-thread-2] checklist.BaseCheckList - EPO_SERVER_CPU_MEM_CHECK failed. Skipping other checks in the checklist EpoServerHealthCheckList

 

18 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 19

Re: SupportCenter powershell errors

Is it still throwing that error?  Mine failed the first time or 2 after I checked it in, but started working.

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Re: SupportCenter powershell errors

I am also getting this:

2019-02-27 04:53:04,111 ERROR [pool-27-thread-1] util.CommonUtil - Error in in execution of powershell script - file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1 params - -sample_interval 1 -max_samples 10
2019-02-27 04:53:04,174 ERROR [pool-27-thread-1] healthcheck.CheckExecutor - Error in executing file:/E:/Program%20Files%20(x86)/McAfee/ePolicy%20Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/ServerPerfCounter.PS1
2019-02-27 04:53:04,174 ERROR [ForkJoinPool.commonPool-worker-1] healthcheck.CheckExecutor - Error in collecting perf counter from Get-Counter CPU and Memory commandlets
2019-02-27 04:53:04,174 ERROR [pool-27-thread-2] eposerver.EpoServerCpuMemoryCheck - EpoServerCpuCheck failed. No result found for server perf counter from powershell commandlet
2019-02-27 04:53:04,174 ERROR [pool-27-thread-2] eposerver.EpoServerCpuMemoryCheck - EpoServerMemoryCheck failed. No result found for server perf counter from powershell commandlet
2019-02-27 04:53:04,174 ERROR [pool-27-thread-2] checklist.BaseCheckList - EPO_SERVER_CPU_MEM_CHECK failed. Skipping other checks in the checklist EpoServerHealthCheckList

 

EPO server health checks fail

Bramk
Level 9
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Message 4 of 19

Re: SupportCenter powershell errors

I've opened a ticket yesterday at support. Will share the findings once we solved it.

Re: SupportCenter powershell errors

🙂 Likewise. Let's see who got the resolution first 🙂

McAfee Employee cdinet
McAfee Employee
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Message 6 of 19

Re: SupportCenter powershell errors

The powershell script is literally in the error shown - start by accessing that powershell script, reviewing it, trying to run it...you may have to insert parameters.

You would cd to Program Files (x86)/McAfee/ePolicy Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar!/com/mcafee/epo/healthcheck/check/powershell/

Then run this command - ServerPerfCounter.PS1 params -  -sample_interval 1  -max_samples 10

Check also for any ENS/VSE blocking execution and check Windows event logs for any errors.

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Re: SupportCenter powershell errors

It seems that ServerPerfCounter.PS1 params -  -sample_interval 1  -max_samples 10 is not working.

ServerPerfCounter.PS1 -sample_interval 1  -max_samples 10 is working though. Seems like a syntax error from the program.

McAfee Employee cdinet
McAfee Employee
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Message 8 of 19

Re: SupportCenter powershell errors

Please provide that info to your SR case owner so they can get it to development.  You can send me a private msg if you want with your case number and I can make sure that happens.

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Re: SupportCenter powershell errors

OK. Updated my SR with the info. Let's wait what support is reporting back.

Bramk
Level 9
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Message 10 of 19

Re: SupportCenter powershell errors

I can cd to McAfee/ePolicy Orchestrator/Server/extensions/installed/SupportCenter/5.10.0.286/webapp/WEB-INF/lib/SupportCenter.jar

no powershell *.ps1 found if I scan the harddrive. What is the path you find them?

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