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gjs999
Level 7
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Message 1 of 4

Software Updates Failing

Hi

I've got ePO 4.6.5 installed on Windows 2003 Server with SQL Server 2005

I'm having problems downloading the Software Manager via the Server Task "Download Software Product List" or getting updated software via the Software Manager.

I can successfully download DAT files though as a Server Task though.

I have the ValiCert certificates installed as below :-

Certs.JPG

Error messages from ePO & log files below :-

======================================================================================================================================================

From within ePO 4.6.5 - Server Task Log Details (Name : Download Software Product List)

3/27/13 1:16:01 PM  Started: Download Software Product List 

3/27/13 1:16:01 PM  Downloading file C:\PROGRA~1\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 

3/27/13 1:16:01 PM  Downloading file C:\PROGRA~1\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 

3/27/13 1:16:02 PM  Failed to download file C:\PROGRA~1\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was a connection error: Issue with the certificate (12175). 

3/27/13 1:16:03 PM  Failed to download file C:\PROGRA~1\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was a connection error: Issue with the certificate (12175). 

3/27/13 1:16:03 PM  Failed to connect to the Software Catalog server. 

3/27/13 1:16:03 PM  Completed: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.") 

C:\Program Files\McAfee\ePolicy Orchestrator\DB\Logs\EpoApSvr.log

20130327131601    I    #06656    DOWNLOADJNI    Downloading File C:\PROGRA~1\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.

20130327131601    I    #06656    MCUPLOAD    Connecting to server epo.mcafee.com through proxy server 192.168.0.10:8080.

20130327131601    I    #06656    MCUPLOAD    Successfully disabled CA trust options.

20130327131601    I    #00252    DOWNLOADJNI    Downloading File C:\PROGRA~1\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

20130327131601    I    #00252    MCUPLOAD    Connecting to server epo.mcafee.com through proxy server 192.168.0.10:8080.

20130327131601    I    #00252    MCUPLOAD    Successfully disabled CA trust options.

20130327131602    E    #06656    MCUPLOAD    Failed to send http request.  Error=12175 (12175)

20130327131602    I    #06656    DOWNLOADJNI    Finished Downloading File C:\PROGRA~1\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp (0 bytes).

20130327131603    E    #00252    MCUPLOAD    Failed to send http request.  Error=12175 (12175)

20130327131603    I    #00252    DOWNLOADJNI    Finished Downloading File C:\PROGRA~1\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp (0 bytes).

======================================================================================================================================================

From within ePO 4.6.5 - Software Manager Update

Server Task Log Details (Name : Check In Components)

3/27/13 1:18:16 PM  Started: Check In Components 

3/27/13 1:18:17 PM  Downloading the following component: 

3/27/13 1:18:17 PM  Patch 3 (type PACKAGE) - filename=VIRUSCAN8800_1504.zip 

3/27/13 1:18:24 PM  Failed to get the list of urls to download. This is usually a error on the Mcafee server. Please try again later. 

3/27/13 1:18:24 PM  Completed: Check In Components (Failed to get the list of urls to download. This is usually a error on the Mcafee server. Please try again later.) 

C:\Program Files\McAfee\ePolicy Orchestrator\DB\Logs\EpoApSvr.log

20130327131817    I    #08380    DOWNLOADJNI    Downloading File C:\PROGRA~1\McAfee\EPOLIC~1\Server\temp\SoftwareManager2141406661358614351URI.

20130327131817    I    #08380    MCUPLOAD    Connecting to server epo.mcafee.com through proxy server 192.168.0.10:8080.

20130327131817    I    #08380    MCUPLOAD    Successfully disabled CA trust options.

20130327131824    E    #08380    MCUPLOAD    Failed to send http request.  Error=12175 (12175)

20130327131824    I    #08380    DOWNLOADJNI    Finished Downloading File C:\PROGRA~1\McAfee\EPOLIC~1\Server\temp\SoftwareManager2141406661358614351URI (0 bytes).

======================================================================================================================================================

Any help appreciated

Cheers

3 Replies
McAfee Employee
McAfee Employee
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Message 2 of 4

Re: Software Updates Failing

Hi  - please see the thread here for more details: hopefully this will match your environment.

Thanks -

Joe

gjs999
Level 7
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Message 3 of 4

Re: Software Updates Failing

Hi - the other thread would seem to match my environment so I'll update that thread and keep an eye on it

Cheers

Re: Software Updates Failing

20130516010035          E          #84836          MCUPLOAD          Failed to send http request.  Error=12175 (12175)

Same error here  and solution

Manually importing the certificate solve the issue.

https://kc.mcafee.com/corporate/index?page=content&id=KB74029

Technical Articles

The Product Catalog has not been downloaded yet (when accessing the ePO Software Catalog)

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Technical Articles ID:
KB74029
Last Modified:
April 05, 2013

Environment

McAfee ePolicy Orchestrator 5.0
McAfee ePolicy Orchestrator 4.6

Message was edited by: dukebox on 5/28/13 5:08:45 PM CDT