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Software Manager new product update notification

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Two questions:

1. Yesterday I received two new product updates from Software Manager related to Protection Workspace.  The updates report the available PW Services is 1.0.0.1147 and the available PW is 1.0.0.1074.  Since they haven't appeared with a repository pull, I tried to manually download, but the only versions available to download are what I currently have installed in ePO.  The new versions listed as "available" in the update notification don't seem to exist.

2. The emails I receive from Software Manager have the following subject line:  "Software Manager new product available (5.3.3)" event received.  We upgraded to 5.10 last year, so not sure why 5.3.3 is still referenced.  And maybe the new updates mentioned in question 1are specific to 5.3.3?  If so, I can't find where to change setting in ePO 5.10 to stop receiving 5.3.3 updates. 

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McAfee Employee cdinet
McAfee Employee
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Message 2 of 7

Re: Software Manager new product update notification

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Software manager in itself doesn't send out email notifications, so you may have a server task or automatic response set up to send an email when there are updates available.  You might want to check those as you may have a subject created referencing 5.3.3. 

As for the available versions of PW, can you download them manually from the download site?  It may be an issue with software manager/catalog.  I can't test on my test servers at the moment to verify for you.

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McAfee Employee cdinet
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Message 2 of 7

Re: Software Manager new product update notification

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Software manager in itself doesn't send out email notifications, so you may have a server task or automatic response set up to send an email when there are updates available.  You might want to check those as you may have a subject created referencing 5.3.3. 

As for the available versions of PW, can you download them manually from the download site?  It may be an issue with software manager/catalog.  I can't test on my test servers at the moment to verify for you.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Software Manager new product update notification

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I did find that update referencing 5.3.3 was configured under Automatic Responses, so I disabled it and then enabled what I think is the newer automatic response that came along with the upgrade to ePO 5.10.  

I discovered I had to dig down through two levels of .zip files before finding the Client folder that I could then check into the Repository.  When McAfee offers up a .zip, I wish it was as simple as checking that .zip in instead of extracting and picking/choosing underlying .zips.  

McAfee Employee cdinet
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Message 4 of 7

Re: Software Manager new product update notification

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It all depends on the zip.  Some are bundles and can be checked in as the whole zip while others aren't.  If they are in software manager, it should be able to be checked in as is.

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Re: Software Manager new product update notification

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I continue to receive email notices that the updates below are available, but no matter where I go or what I try, I can't find that these updated extensions actually exist.  

Updated software component: Protection Workspace Services - Available: 1.0.0.1147; Checked in: 1.0.0.954

Updated software component: Protection Workspace - Available: 1.0.0.1074; Checked in: 1.0.0.975

 

Reliable Contributor Nielsb
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Message 6 of 7

Re: Software Manager new product update notification

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Hi,

I had the same new product update notification.

The checked-in version is the latest version of the  Protection Workspace Services.

and version 1.0.0.1147 is not available. Or version 1.0.0.1147 is an RTS version and there was an bug in the daily: "Download Software Product List" server task

 

McAfee Employee cdinet
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Message 7 of 7

Re: Software Manager new product update notification

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Please open a ticket so we can get this in front of whoever is controlling software manager backend.

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