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Silent installation of ePO 5.10.0 Update 7 never finishes

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Hi, I'm updating our ePO 5.10.0 to Update 7 and running the silent installer as described here. The update installs fine which i can verify under Server Settings as per this instruction. The problem is that the install.bat file never returns execution to cmd, when installation is complete it just hangs at querying if all the services are started (which they are). cmd shows:

sc queryex MCAFEEAPACHESRV

SERVICE_NAME: MCAFEEAPACHESRV
TYPE: 10 WIN32_OWN_PROCESS
STATE: 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE: 0
SERVICE_EXIT_CODE: 0
CHECKPOINT: 0x0
WAIT_HINT: 0x0
PID: <pid>
FLAGS:

and the last entry to the ePOUpdater.log file is "Service MCAFEEAPACHESRV status is started". electron.exe is still running in the background while it hangs, so it seems that the installer is stuck in some state where it's finished but won't return.

If i CTRL+C the batch file and the re-run install.bat i get the message "Update is already installed" and the execution is returned to cmd as expected.

I noted that the instructions say "Note: This feature is only supported with McAfee ePO 5.10 Update 5." regarding silent installation, but my guess here was that the article is outdated since last update was in November 2019 and Update 7 is from May this year, but maybe I'm wrong?

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McAfee Employee
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Message 3 of 5

Re: Silent installation of ePO 5.10.0 Update 7 never finishes

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Mine is doing the same thing.  Please open a ticket with McAfee and we will get it to dev.  We would need a mer from epo and to make sure it includes the epoupdater log.  Please send me the case number via private message when you get it opened.  I want to make sure to note it is reproducible.  

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McAfee Employee
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Message 2 of 5

Re: Silent installation of ePO 5.10.0 Update 7 never finishes

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All the other updates after 5 includes update 5, so that should be ok.  Let me see if I can duplicate the issue.

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McAfee Employee
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Message 3 of 5

Re: Silent installation of ePO 5.10.0 Update 7 never finishes

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Mine is doing the same thing.  Please open a ticket with McAfee and we will get it to dev.  We would need a mer from epo and to make sure it includes the epoupdater log.  Please send me the case number via private message when you get it opened.  I want to make sure to note it is reproducible.  

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: Silent installation of ePO 5.10.0 Update 7 never finishes

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Glad it's just not me at least, thanks for looking in to it!

I'll take a look at opening a ticket when i get in tomorrow, can't make any promises though since i have to get approval before exporting logs from this system.

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Message 5 of 5

Re: Silent installation of ePO 5.10.0 Update 7 never finishes

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Just the epoupdater.log should be sufficient.  You can sanitize it by removing any sensitive info.

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