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pierce
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Message 1 of 4

Shut down all remote Agent Handlers? During upgrade process

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Hi,

im running through the process of upgrading my ePO server from 4.5 patch 1 to patch 4.

It says to shut down all remote agent handlers.

Do I just stop the tomcat process in services.exe called 'McAfee ePolicy Orchestrator 4.5.0 Application Server' for the duration of the upgrade (until I upgrade it at the end)?

Also as ePO and agent handler are on the same box do I need to worry about this? as it mentions remote....

thanks,

Pierce

Message was edited by: pierce on 29/07/11 09:02:32 CDT
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McAfee Employee
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Message 2 of 4

Re: Shut down all remote Agent Handlers? During upgrade process

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Hi...

This only applies to remote agent handlers  -the AH on the ePO server itself will be controlled by the update process.

For the others, stop the ePO server service and event parser service on all remote AHs.

HTH -

Joe

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McAfee Employee
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Message 2 of 4

Re: Shut down all remote Agent Handlers? During upgrade process

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Hi...

This only applies to remote agent handlers  -the AH on the ePO server itself will be controlled by the update process.

For the others, stop the ePO server service and event parser service on all remote AHs.

HTH -

Joe

pierce
Level 13
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Message 3 of 4

Re: Shut down all remote Agent Handlers? During upgrade process

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Thanks Joe, I figured as much but wanted to confirm.

McAfee Employee
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Message 4 of 4

Re: Shut down all remote Agent Handlers? During upgrade process

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No problem

Thanks -

Joe