5. Custom agent installation packages
(FRAMEPKG.EXE) with embedded user credentials
might not install successfully on computers
using these operating systems:
- Windows 2000 Advanced Server with Service
Pack 4 or later.
- Windows 2000 Server with Service Pack 4 or
- Windows Server 2003 Enterprise.
- Windows Server 2003 Standard.
- Windows XP Service Pack 2.
The workaround is:
On computers using the operating systems listed
above, make the following changes to the
security settings before installing custom agent
installation packages on them:
a. Log on to the desired computer using a user
account with local administrator
b. Run SECPOL.MSC to open the "Local Security
Settings" dialog box.
c. In the console tree under "Security Settings"
| "Local Policies," select "User Rights
d. In the details pane, double-click
"Impersonate a client after authentication"
in the "Policy" column to open the "Local
Security Policy Setting" dialog box.
e. Click "Add" to open the "Select Users or
Groups" dialog box.
f. Select the user or group that the end user is
likely to run as; for example, "Everyone" or
"Users," then click "Add."
g. Click "OK" twice to save the current
h. On Windows 2000 computers, you need to
restart the computer before the changes
At press time, information about this issue
(impersonating a client after authentication)
and instructions for troubleshooting it were
available on the Microsoft web site: