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Namogo
Level 7
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Message 1 of 5

Service analyseur d'événements local n'est pas en cours d'éxécution

bonjour a tous,

Je rencontre un problème sur ma plateforme ePO 5.9.0 qui m'affiche souvent le message suivant :

"Service analyseur d'événements local n'est pas en cours d'éxécution"

Je le redemarre mais le problème a tendance à récidiver. Qui aurait l'aimabilité de me dire qu'est ce qui peut créer se problème et comment le régler définitivement ?

Merci pour vos reponses.

 

Hi all,

I have a problem with my ePO 5.9.0 which show me the following message :

"Local Event Parser Service is not running"

I restart it but the problem is back again. Who knows  why ?  

how can i do for Settle this problem definitively ?

Thank you for your answers.

4 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 5

Re: Service analyseur d'événements local n'est pas en cours d'éxécution

That indicates a failure to connect to the database.  Can you get to https://servername:port/core/config (substitute correct servername and port)?  If so, re-enter the password for database  connection and test connection.  If it succeeds, apply and restart services to see if that resolves.

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Namogo
Level 7
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Message 3 of 5

Re: Service analyseur d'événements local n'est pas en cours d'éxécution

thank you for your feedback. I done it,  but the problem is back again.

I have check in the file Eventparser.log on the server and i seen a initialization of the service that i don't understand. this is after the initialization that the communication between event parser and database is down.

please check the following logs and tell me what you think about that  :

 

 

Succeeded <BehaviourBlockEvent>, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Events\0317a52c-74f4-4ebd-aabb-c6998f10e606-mc_20180706183510740635200000D2C.xml.
20180713034033    I    #06436    EVNTPRSR    Succeeded <BehaviourBlockEvent>, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Events\014d4a9a-0199-474c-a180-46667e795611-mc_201805250032574451196000006D4.xml.
20180713034648    I    #03516    EVNTPRSR    Initializing Server...
20180713034648    I    #03516    EVNTPRSR    Database initialization: Starting.
20180713034648    I    #03516    NAISIGN     Found master install key, decoding
20180713034648    I    #03516    MFEFIPS     Loading: "C:\PROGRA~2\McAfee\EPOLIC~1", Role = Officer, Mode = Normal
20180713034648    I    #03516    MFEFIPS     Using Random Generator: HMAC Random
20180713034649    I    #03516    MFEFIPS     RSA BSAFE Crypto-C Micro Edition FIPS140 Module 4.1.0.0
20180713034649    I    #03516    MFEFIPS     Module Initialized.
20180713034649    I    #03516    MFEFIPS     MFEFIPS_Status() returned 1
20180713034649    I    #03516    MFEFIPS     Loading: "C:\PROGRA~2\McAfee\EPOLIC~1", Role = Officer, Mode = Normal
20180713034649    I    #03516    MFEFIPS     Module Initialized.
20180713034649    I    #03516    MFEFIPS     MFEFIPS_Status() returned 1
20180713034649    I    #03516    EPODAL      Using SQL Authentication for [CI08SVEPO001,1433].[ePO_CI08SVEPO001]
20180713034650    E    #03516    EPODAL      ePOData_Connection.cpp(673): COM Error 0x80004005, source=Microsoft OLE DB Provider for SQL Server, desc=Impossible d'ouvrir la base de données "ePO_CI08SVEPO001" demandée par la connexion. La connexion a échoué., msg=Erreur non spécifiée
20180713034650    E    #03516    EPODAL      ePOData_Connection.cpp(713): COM Error 0x80004005, source=Microsoft OLE DB Provider for SQL Server, desc=Impossible d'ouvrir la base de données "ePO_CI08SVEPO001" demandée par la connexion. La connexion a échoué., msg=Erreur non spécifiéec

 

thank you for your help...

McAfee Employee cdinet
McAfee Employee
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Message 4 of 5

Re: Service analyseur d'événements local n'est pas en cours d'éxécution

There is still a broken connection to the database.  You might need to get with the database admin to see what is going on with it.  You can also test the connection following KB70929.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Namogo
Level 7
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Message 5 of 5

Re: Service analyseur d'événements local n'est pas en cours d'éxécution

Ok ,

I am going to try to resolve the problem with database admin. 

thank you for your assist.

 

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