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Servers not updating DATs

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I have a couple servers that are having major issues updating their DATs.  I have been unable to update them and the only way to resolve has been to uninstall McAfee Scan 8.8 and reinstall it.  But then after a couple weeks I end up back where I started with it not updating.

The epo log is stating that it is updating to the current DAT successfully but when you log on the machine it is still sitting at the old 10 day old dat as well EPO does not register that it has been updated as well.

This is the log

June-28-12 11:25:13 AM
Info
Updater
These updates will be applied if they are in the repository: DAT, S, SUPDAT2500.
June-28-12 11:25:13 AM
Info
Updater
Downloading PkgCatalog.z.
June-28-12 11:25:13 AM
Info
Updater
Verifying PkgCatalog.z.
June-28-12 11:25:13 AM
Info
Updater
Extracting PkgCatalog.z.
June-28-12 11:25:13 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
June-28-12 11:25:14 AM
Info
Updater
Verifying V2datdet.mcs.
June-28-12 11:25:15 AM
Info
Updater
Downloading PkgCatalog.z.
June-28-12 11:25:15 AM
Info
Updater
Verifying PkgCatalog.z.
June-28-12 11:25:15 AM
Info
Updater
Extracting PkgCatalog.z.
June-28-12 11:25:15 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
June-28-12 11:25:16 AM
Info
Updater
Starting DAT update.
June-28-12 11:25:16 AM
Info
Updater
Downloading DAT.
June-28-12 11:25:16 AM
Info
Updater
Downloading gdeltaavv.ini.
June-28-12 11:25:16 AM
Info
Updater
Downloading 67466747avv.gem.
June-28-12 11:25:17 AM
Info
Updater
Downloading 67476748avv.gem.
June-28-12 11:25:17 AM
Info
Updater
Downloading 67486749avv.gem.
June-28-12 11:25:17 AM
Info
Updater
Downloading 67496750avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67506751avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67516752avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67526753avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67536754avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67546755avv.gem.
June-28-12 11:25:21 AM
Info
Updater
Downloading avvdat-6755.zip.
June-28-12 11:26:09 AM
Info
Updater
Backing up file(s) Engine DAT
June-28-12 11:26:10 AM
Info
Updater
Pre-notifying for DAT update.
June-28-12 11:26:10 AM
Info
Updater
Copying DAT.
June-28-12 11:26:11 AM
Info
Updater
Update succeeded to version 6755.0000.
June-28-12 11:26:11 AM
Info
Updater
Post-notifying for DAT update.
June-28-12 11:26:14 AM
Info
Agent
Sending the next batch of 1 data channel items
June-28-12 11:25:13 AM
Info
Updater
These updates will be applied if they are in the repository: DAT, S, SUPDAT2500.
June-28-12 11:25:13 AM
Info
Updater
Downloading PkgCatalog.z.
June-28-12 11:25:13 AM
Info
Updater
Verifying PkgCatalog.z.
June-28-12 11:25:13 AM
Info
Updater
Extracting PkgCatalog.z.
June-28-12 11:25:13 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
June-28-12 11:25:14 AM
Info
Updater
Verifying V2datdet.mcs.
June-28-12 11:25:15 AM
Info
Updater
Downloading PkgCatalog.z.
June-28-12 11:25:15 AM
Info
Updater
Verifying PkgCatalog.z.
June-28-12 11:25:15 AM
Info
Updater
Extracting PkgCatalog.z.
June-28-12 11:25:15 AM
Info
Updater
Loading update configuration from: PkgCatalog.xml
June-28-12 11:25:16 AM
Info
Updater
Starting DAT update.
June-28-12 11:25:16 AM
Info
Updater
Downloading DAT.
June-28-12 11:25:16 AM
Info
Updater
Downloading gdeltaavv.ini.
June-28-12 11:25:16 AM
Info
Updater
Downloading 67466747avv.gem.
June-28-12 11:25:17 AM
Info
Updater
Downloading 67476748avv.gem.
June-28-12 11:25:17 AM
Info
Updater
Downloading 67486749avv.gem.
June-28-12 11:25:17 AM
Info
Updater
Downloading 67496750avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67506751avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67516752avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67526753avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67536754avv.gem.
June-28-12 11:25:18 AM
Info
Updater
Downloading 67546755avv.gem.
June-28-12 11:25:21 AM
Info
Updater
Downloading avvdat-6755.zip.
June-28-12 11:26:09 AM
Info
Updater
Backing up file(s) Engine DAT
June-28-12 11:26:10 AM
Info
Updater
Pre-notifying for DAT update.
June-28-12 11:26:10 AM
Info
Updater
Copying DAT.
June-28-12 11:26:11 AM
Info
Updater
Update succeeded to version 6755.0000.
June-28-12 11:26:11 AM
Info
Updater
Post-notifying for DAT update.
June-28-12 11:26:14 AM
Info
Agent
Sending the next batch of 1 data channel items
1 Solution

Accepted Solutions

Re: Servers not updating DATs

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no there was plenty of space on the C drive.

Looks like there is a installation repair tool under the virus console help tab.  I never noticed that before.  Running that seems to have resolved the problem.

thanks for the help

2 Replies
twenden
Level 13
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Message 2 of 3

Re: Servers not updating DATs

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We had a similar issue on a server where it would not update to the latest DAT. It turned out to be the C: (system drive) running low on disk space.   This is something you may want to check.

Message was edited by: twenden on 6/28/12 10:32:53 AM CDT

Re: Servers not updating DATs

Jump to solution

no there was plenty of space on the C drive.

Looks like there is a installation repair tool under the virus console help tab.  I never noticed that before.  Running that seems to have resolved the problem.

thanks for the help