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kg2012
Level 7
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Message 1 of 8

Scheduling an On demand scan via ePO

Hi, I am trying to schedule an on demand scan via the ePO. Version of the ePO is 4.0.0.1363. I created a new client task under the system tree assuming it will all work. However, it hasn’t. I checked the on demand logs, but had no luck. Could some with a good knowledge about ePO could show me the right direction?

Thanks,

KG

7 Replies

Re: Scheduling an On demand scan via ePO

The type should be On Demand Scan, check if you created it for the correct version of VSE.

Do you see the task in the VirusScan console on the clients?

kg2012
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Message 3 of 8

Re: Scheduling an On demand scan via ePO

Hi mischaboender,

Thanks for the prompt response. Yes, I configured the rule correctly by targetting the correct VSE. However, it is not visible at the client end yet. any clue?

Re: Scheduling an On demand scan via ePO

Can you send an Agent Wakeup to the client and "Force complete policy and task update". Then post the Agentlog here (the file, not from the output in the webinterface).

kg2012
Level 7
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Message 5 of 8

Re: Scheduling an On demand scan via ePO

I just send an Agent wakeup call to the client. Sorry if this sounds silly. How can I "Force complete policy and task update" via the ePO?

Re: Scheduling an On demand scan via ePO

Might not be available on ePO 4.0 (I'm on 4.6).

Are there any errors logged in the Agentlog?

kg2012
Level 7
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Message 7 of 8

Re: Scheduling an On demand scan via ePO

I'm afraid, i can't find any errors in the log.

Re: Scheduling an On demand scan via ePO

Can you post screenshots of the client task in ePO and also the Agentlog from the client?