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Scheduled client task is not performed: up-to-date is false

Hello guys,

I've been experiencing the same issue with newly created scheduled client tasks on ePO: these are not performed.

For example, I want to schedule ENS deployment on a server at a specific time:

managed system -> action->agent -> modify tasks on single system

action -> new client task assignement -> I went through the builder step by step and created following task:

client-task-summary.png

 

when finished and saved, it shows Task it up-to-date: false

 

client-task-plan.png

 

I scheduled it for 8:32am UTC. I did create this task before 8:32am. The server is up and running. Wakeup is successful.

Any scheduled task I create it never runs, and it shows false.

 

Could you advise me what is wrong please ?

3 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 4

Re: Scheduled client task is not performed: up-to-date is false

"Task is Up-To-Date" does not include whether or not the task was invoked on the client system. It displays only the information, whether or not the system has the tasks which are assigned to the system. This includes the latest changes of the task (e.g. change to schedule or the task self).

In other words, it is "what task has the agent received, and have those tasks been modified since they were sent to the agent"

So then you would need to look at the agent logs on the client for any issues receiving tasks.  What version of the agent?

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Re: Scheduled client task is not performed: up-to-date is false

thank you for reply.

The first example was windows server 2012 and agent is: 5.5.1.342. As I mentioned earlier, all scheduled client taks are not performed on single systems (regardless of OS).

 

Fresh example from today is linux server with agent: 5.5.1.342

Client task:

Start date and time: 3/26/19 2:50 PM
Task is up to date: false

 

From linux server:

[xxx logs]$ ls -l
total 152
-rw-r--r-- 1 mfe mfe 8188 Mar 26 14:44 macmnsvc_xxx.log
-rw-r--r-- 1 root root 5330 Mar 26 14:24 macompatsvc_xxx.log
-rw-r--r-- 1 root root 55813 Mar 26 14:55 masvc_xxx.log
-rw-r--r-- 1 root root 74622 Mar 26 13:25 McScript.log
[xxx logs]$ pwd
/var/McAfee/agent/logs


[xxx logs]$ cat macmnsvc_xxx.log | grep '14:50'

[xxx logs]$ cat macompatsvc_xxx1.log | grep '14:50'

[xxx logs]$ cat masvc_xxx.log | grep '14:50'
2019-03-26 14:45:11.311 (118800.118800) scheduler.Info: Next time(local) of task ma.event.priority.event.send.task.name: 2019-03-26 14:50:10
2019-03-26 14:50:10.337 (118800.118800) scheduler.Info: Scheduler: Invoking task [ma.event.priority.event.send.task.name]...
2019-03-26 14:50:10.337 (118800.118800) scheduler.Info: The task ma.event.priority.event.send.task.name becomes active
2019-03-26 14:50:10.338 (118800.118800) event.Info: Agent is looking for events to upload
2019-03-26 14:50:11.337 (118800.118800) scheduler.Info: The task ma.event.priority.event.send.task.name is successful
2019-03-26 14:50:11.337 (118800.118800) scheduler.Info: Next time(local) of task ma.event.priority.event.send.task.name: 2019-03-26 14:55:10

[xxx logs]$ cat McScript.log | grep '14:50'
[xxx logs]$ date
Tue Mar 26 14:58:50 GMT 2019

 

Could you advice please ?

McAfee Employee cdinet
McAfee Employee
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Message 4 of 4

Re: Scheduled client task is not performed: up-to-date is false

If you don't see next time of scheduled task including that task name, then most likely the client hasn't received the task.  I will send you my contact info in private msg - email me all the masvc logs please.

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