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Ulf
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Message 1 of 5

Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable

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Hi,

Trying to deploy Solidcore and I get this error:
"Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable"

The Agent installs without problems.

There is nothing in Windows event logs on either the management server or the client.

BR
Ulf

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Ulf
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Message 5 of 5

Re: Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable

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Hi,

Sorry, I forgot to update the status.

I misunderstood instructions from a colleague and had the impression that Solidcore Enable would also install/deploy the program to the client.

A better error message like “Program/Feature must be installed/deployed before it can be enabled” could have pointed me in the right direction 😉

Have a nice day

4 Replies
McAfee Employee cdinet
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Message 2 of 5

Re: Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable

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What version of the agent are you running?  Have you tried a client task vs a run client task now?  If not, please try that. The agent logs are located in c:\programdata\mcafee\agent\logs.  The masvc log would show if it received the task and the mcscript log would show if it was able to download the files and run the installer.  If that occurs, then you would check the windows\temp\mcafeelogs for any SC install logs. 

From the server side, the server log in db\logs would show whether it was able to send the task or not.

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Ulf
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Message 3 of 5

Re: Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable

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Hi,

How do I run the "client task"?

The agent is: McAfee Agent 5.5.1.342

All logs in windows\temp\mcafeelogs are dated weeks ago - nothing called SC.

From the masvc_ log  on the client. The <SERVICE_CONTROL_INTERROGATE(0x4)>,  ir repeated about 7000 times, then the below is found in the en if the file :

2019-02-28 13:56:21.653 masvc(2060.2064) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-02-28 13:56:22.763 masvc(2060.2064) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-02-28 13:56:23.903 masvc(2060.2064) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-02-28 13:56:24.950 masvc(2060.2576) scheduler.Info: Scheduler: Invoking task [ma.property.collect.timeout.task.name]...
2019-02-28 13:56:24.950 masvc(2060.2576) scheduler.Info: The task ma.property.collect.timeout.task.name becomes active
2019-02-28 13:56:24.950 masvc(2060.2576) property.Info: Collecting Properties
2019-02-28 13:56:24.950 masvc(2060.2576) publisher.Info: message <ma.property.collect> will be sent after <0> seconds.
2019-02-28 13:56:24.950 masvc(2060.2576) property.Info: Property collection session initiated for PropsVersion with session id -647.
2019-02-28 13:56:24.966 masvc(2060.2576) property.Info: Properties received from EPOAGENT3000 provider
2019-02-28 13:56:24.981 masvc(2060.2576) property.Info: Properties received from SYSPROPS1000 provider
2019-02-28 13:56:24.981 masvc(2060.2576) property.Info: Finished Collecting Properties
2019-02-28 13:56:24.981 masvc(2060.2576) property.Info: Agent started performing ASCI
2019-02-28 13:56:24.981 masvc(2060.2576) ahclient.Info: Scheduling spipe connection with "immediate" priority.
2019-02-28 13:56:24.981 masvc(2060.2576) ahclient.Info: Start processing spipe connection request.
2019-02-28 13:56:24.997 masvc(2060.2576) property.Info: Agent is sending PROPS VERSION package to ePO server
2019-02-28 13:56:24.997 masvc(2060.2576) DataChannel.Manager.Info: DataChannel Service ignoring decoration of SPIPE package for : { PropsVersion }
2019-02-28 13:56:24.997 masvc(2060.2576) ahclient.Info: Agent communication session started
2019-02-28 13:56:24.997 masvc(2060.2576) ahclient.Info: Agent is connecting to ePO server
2019-02-28 13:56:24.997 masvc(2060.2576) ahclient.Info: Initiating spipe connection to site https://172.19.180.15:443/spipe/pkg?AgentGuid={f5a07118-2485-11e9-0649-00155ded944b}&Source=Agent_3.....
2019-02-28 13:56:25.013 masvc(2060.2576) ahclient.Info: connection initiated  to site https://172.19.180.15:443/spipe/pkg?AgentGuid={f5a07118-2485-11e9-0649-00155ded944b}&Source=Agent_3.....
2019-02-28 13:56:25.044 masvc(2060.2064) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-02-28 13:56:25.060 masvc(2060.2576) crypto.Info: Negotiated Cipher : EDH-RSA-AES256-SHA256
2019-02-28 13:56:25.091 masvc(2060.2576) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <202>.
2019-02-28 13:56:25.091 masvc(2060.2576) ahclient.Info: Agent handler doesn't have anything to send. response code 202.
2019-02-28 13:56:25.091 masvc(2060.2576) ahclient.Info: Spipe connection response received, network return code = 1008, response code 202.
2019-02-28 13:56:25.091 masvc(2060.2576) property.Info: Package uploaded to ePO Server successfully
2019-02-28 13:56:25.091 masvc(2060.2576) xml_generator.Info: ma_property_xml_generator_save_props_to_datastore
2019-02-28 13:56:25.091 masvc(2060.2576) property.Info: Published property collect and send status message
2019-02-28 13:56:25.091 masvc(2060.2576) ahclient.Info: Agent communication session closed
2019-02-28 13:56:25.091 masvc(2060.2576) ioservice.Info: IO service received the message.
2019-02-28 13:56:25.106 masvc(2060.2576) ioservice.Info: IO service received the message.
2019-02-28 13:56:25.106 masvc(2060.2576) ahclient.Info: Scheduling spipe connection with "immediate" priority.
2019-02-28 13:56:25.106 masvc(2060.2576) ahclient.Info: Start processing spipe connection request.
2019-02-28 13:56:25.122 masvc(2060.2576) DataChannel.Manager.Info: DataChannel Service ignoring decoration of SPIPE package for : { PolicyManifestRequest }
2019-02-28 13:56:25.122 masvc(2060.2576) ahclient.Info: Agent communication session started
2019-02-28 13:56:25.122 masvc(2060.2576) ahclient.Info: Agent is connecting to ePO server
2019-02-28 13:56:25.122 masvc(2060.2576) ahclient.Info: Initiating spipe connection to site https://172.19.180.15:443/spipe/pkg?AgentGuid={f5a07118-2485-11e9-0649-00155ded944b}&Source=Agent_3.....
2019-02-28 13:56:25.122 masvc(2060.2576) event.Info: Agent is looking for events to upload
2019-02-28 13:56:25.122 masvc(2060.2576) event.Info: Agent did not find any events to upload
2019-02-28 13:56:25.138 masvc(2060.2576) ahclient.Info: connection initiated  to site https://172.19.180.15:443/spipe/pkg?AgentGuid={f5a07118-2485-11e9-0649-00155ded944b}&Source=Agent_3.....
2019-02-28 13:56:25.169 masvc(2060.2576) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <200>.
2019-02-28 13:56:25.169 masvc(2060.2576) ahclient.Info: Agent handler reports spipe package received. response code 200.
2019-02-28 13:56:25.169 masvc(2060.2576) ahclient.Info: Spipe connection response received, network return code = 1008, response code 200.
2019-02-28 13:56:25.169 masvc(2060.2576) policy.Info: Agent received POLICY package from ePO server
2019-02-28 13:56:25.185 masvc(2060.2576) ahclient.Info: Agent communication session closed
2019-02-28 13:56:25.185 masvc(2060.2576) ioservice.Info: IO service received the message.
2019-02-28 13:56:25.185 masvc(2060.2576) ioservice.Info: IO service received the message.

 

BR
Ulf

McAfee Employee cdinet
McAfee Employee
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Message 4 of 5

Re: Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable

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The agent log looks fine, but you might want to blank out IP addresses next time.  Please don't post any sensitive info here.  In the system tree, you can select that client, then go to actions, agent, modify tasks on a single system and create a task there for it, or assign any existing one.  If you want to deploy to more, you can create a client task assignment at the my org or any group level. 

The server log will show any errors sending the task.  If it is able to send it, then you would look at the agent log for that time frame for any receiving of a run now task.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Ulf
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Message 5 of 5

Re: Run now task Solidcore 8.2.1 > SC: Enable failed because the point product is unavailable

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Hi,

Sorry, I forgot to update the status.

I misunderstood instructions from a colleague and had the impression that Solidcore Enable would also install/deploy the program to the client.

A better error message like “Program/Feature must be installed/deployed before it can be enabled” could have pointed me in the right direction 😉

Have a nice day

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