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a2wa2
Level 8

Rename computers in Mcafee but the communication with epo down

Hello

I have epo 5.3 and VSE8.8 and agent 5.5. 

when I rename endpoints the communication with mcafee down and it could not recognizes the new computer name. when I waked them up with force policy also when I  waked them up as run client task my problem is not still solved.

I also add my system IP as new system in system tree and it is not work and this IP become unmanaged.I checked the guid duplicated but I can not see any error.

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5 Replies
tao
Level 13

Re: Rename computers in Mcafee but the communication with epo down

Agent Contact Method is one of three ways (Configuration <> Server Settings <> Agent Contact Method - order can be rearrange to fit your environment):

1) Fully Qualified Domain Name

2) NetBIOS Name

3) IP Address

Perhaps after renaming the endpoint schedule a reboot for that endpoint. 

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a2wa2
Level 8

Re: Rename computers in Mcafee but the communication with epo down

I did this and reorder it but it is not fixed, When I rename my system in system tree it  is not transfer in epo and the communication for update task is broken. what should I do?

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tao
Level 13

Re: Rename computers in Mcafee but the communication with epo down

Do you receive the same results after rebooting the endpoint?

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a2wa2
Level 8

Re: Rename computers in Mcafee but the communication with epo down

yes

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tao
Level 13

Re: Rename computers in Mcafee but the communication with epo down

How are you renaming the systems?  Are you able to ping/tracert to the FQDN of your ePO server?

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