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Real Time 503 error

I have just installed Real Time 1.0.1 in a test lab environment, following the instructions from the McAfee YouTube channel:

When I tried to access Menu->Systems->Real Time Questions for the first time, I received the following error message:

mrt error.PNG

I restarted both the Real Time Server and Real Time Proxy Server services, but the problem remained. I started digging around for log files, and the only apparent problem I could find was in <Installation Directory>\Real Time Server\apache\logs\ssl_error.log, which showed the following:

[Fri May 31 10:04:09 2013] [error] (OS 10061)No connection could be made because the target machine actively refused it.  : proxy: HTTPS: attempt to connect to (localhost) failed

[Fri May 31 10:04:09 2013] [error] ap_proxy_connect_backend disabling worker for (localhost)

[Fri May 31 10:04:32 2013] [error] proxy: HTTPS: disabled connection for (localhost)

I am not sure why this would be though, especially since all firewalls are currently disabled for troubleshooting purposes.

Other environment information:

ePO version - 4.6.6

OS - Windows Server 2008 Standard x64 SP 2

Thanks in advance for any assistance.

2 Replies

Re: Real Time 503 error


did you solve the problem? I have the same problem.



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Re: Real Time 503 error

Hello Bjorn,
I haven't had much time to spend on it, but no, unfortunately I haven't found a resolution.

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