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cpl
Level 7

Real Time 403 error

I have just installed Real Time 1.0.1 in a production enviroment.

When I tried to access Menu->Systems->Real Time Questions for the first time, I received the following error message:

ERROR: 403 Forbidden: Session ID Not Found or Timed Out

ePO version - 4.6.6

Windows 2008 R2 enterprise

Thanks in advance for any assistance.

Yours

Carsten Larsen

0 Kudos
7 Replies
bo_uhde
Level 8

Re: Real Time 403 error

Hello,

did you solve the problem? I have the same problem.

Thanks

Björn

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cpl
Level 7

Re: Real Time 403 error

Hello

No Its still a problem... Im still looking for at way to solve the problem.

Yours

Carsten

0 Kudos
bo_uhde
Level 8

Re: Real Time 403 error

I habe opened an support case at mcafee. I let you know it if something new.

Greetings

Björn

0 Kudos
baltoro
Level 7

Re: Real Time 403 error

Hello,

Just curious, did this ever get solved?

Thanks,

Brant

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cpl
Level 7

Re: Real Time 403 error

Hello Brant

No I have not heard anything yet.

Greetings

Carsten

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cpl
Level 7

Re: Real Time 403 error

Hello Bjørn

Do have you any news from your support case ?

Greetings

Carsten

0 Kudos
bo_uhde
Level 8

Re: Real Time 403 error

Hello Carsten,

the problem was resolved last week with McAfee.

I have became real-time ePO patch 2 from McAfee but this not solved the problem.

The error was authentication problems.

The following procedure had brought the success:

1 Real Time ePO removed about software

2. Use one WIndows administrator account which had all rights to the Windows Server for real time the ePO, to the ePO server and the SQL Server

3. Reinstall real time ePO using this account

I hope it helps you.

Greetings

Björn

0 Kudos