cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

error 1904.png

Hi all, I have the same problem. Anyone have a solution to fix it?

8 Replies
ISmith
Level 9
Report Inappropriate Content
Message 2 of 9

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

I am waiting for some new agent version or maybe installer version that fixes this. In the meantime because of the escalation my support case was closed.

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 3 of 9

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

Why would your SR be closed because of an escalation?  Can you send me your case number in private message please?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee jess_arman
McAfee Employee
Report Inappropriate Content
Message 4 of 9

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

@Hieu_Nguyen @ISmith I would recommend that you either reach out again to Technical Support or please direct your question to the ePO/McAfee Agent community forums pages as the members monitoring there will be better equipped to assist with MA registration & installation issues than here in the VSE channels.

I've attempted to move your post there so you can be best assisted.

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

I have the same error on serveral clients. We tried to fix this by https://kc.mcafee.com/corporate/index?page=content&id=KB90163 bus this won't work for all clients…. Did you found a solution ?
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 6 of 9

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

Please open a ticket with McAfee to get the hotfix version of agent that resolves that error.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

I already open a ticket (4-20012224921) which is closed since I got the solution to use the KB entry i refered to. But this does not help in all cases...
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 8 of 9

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

Ok, I will open a new one duplicating your other one and send you the hotfix. Once you respond that you got it, I will close it back out.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 9 of 9

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

You should be receiving an email with a link for the hotfix.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community