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Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

error 1904.png

Hi all, I have the same problem. Anyone have a solution to fix it?

5 Replies
ISmith
Level 9
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Message 2 of 6

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

I am waiting for some new agent version or maybe installer version that fixes this. In the meantime because of the escalation my support case was closed.

McAfee Employee cdinet
McAfee Employee
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Message 3 of 6

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

Why would your SR be closed because of an escalation?  Can you send me your case number in private message please?

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McAfee Employee jess_arman
McAfee Employee
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Message 4 of 6

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

@Hieu_Nguyen @ISmith I would recommend that you either reach out again to Technical Support or please direct your question to the ePO/McAfee Agent community forums pages as the members monitoring there will be better equipped to assist with MA registration & installation issues than here in the VSE channels.

I've attempted to move your post there so you can be best assisted.

 

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Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

I have the same error on serveral clients. We tried to fix this by https://kc.mcafee.com/corporate/index?page=content&id=KB90163 bus this won't work for all clients…. Did you found a solution ?
McAfee Employee cdinet
McAfee Employee
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Message 6 of 6

Re: Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

Please open a ticket with McAfee to get the hotfix version of agent that resolves that error.

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