Can't install McAfee agent | Error 1904 ..\ma_compat_agent.dll failed to register

[Hieu_Nguyen]

Hi all, I have the same problem. Anyone have a solution to fix it?

[ISmith]

I am waiting for some new agent version or maybe installer version that fixes this. In the meantime because of the escalation my support case was closed.

[cdinet]

Why would your SR be closed because of an escalation?  Can you send me your case number in private message please?

[jess_arman]

@Hieu_Nguyen @ISmith I would recommend that you either reach out again to Technical Support or please direct your question to the ePO/McAfee Agent community forums pages as the members monitoring there will be better equipped to assist with MA registration & installation issues than here in the VSE channels.

I've attempted to move your post there so you can be best assisted.

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

[feickholt]

I have the same error on serveral clients. We tried to fix this by https://kc.mcafee.com/corporate/index?page=content&id=KB90163 bus this won't work for all clients…. Did you found a solution ?

[cdinet]

Please open a ticket with McAfee to get the hotfix version of agent that resolves that error.

[feickholt]

I already open a ticket (4-20012224921) which is closed since I got the solution to use the KB entry i refered to. But this does not help in all cases...

[cdinet]

Ok, I will open a new one duplicating your other one and send you the hotfix. Once you respond that you got it, I will close it back out.

[cdinet]

You should be receiving an email with a link for the hotfix.