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scivi92
Level 7
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Message 1 of 19

RESOLVED Persistent error downloading updates from ePo 3.6.1

Hello all,

I'm having an issue when downloading updates from my ePo server. I am running VirusScan 8.5 on a XP Pro box. When I try to update it sees the server but lists errors and then jumps to the next repository which is the mcafee http site. This is the update log on the client machine. Any help would be greatly appreciated. Thanks!
1/13/2009 8:20:04 AM NT AUTHORITY\SYSTEM Starting task: AutoUpdate
1/13/2009 8:20:07 AM NT AUTHORITY\SYSTEM Checking update packages from repository ePO_MGUPDATE.
1/13/2009 8:20:07 AM NT AUTHORITY\SYSTEM Initializing update...
1/13/2009 8:20:07 AM NT AUTHORITY\SYSTEM Verifying catalog.z.
1/13/2009 8:20:07 AM NT AUTHORITY\SYSTEM Extracting catalog.z.
1/13/2009 8:20:07 AM NT AUTHORITY\SYSTEM Loading update configuration from: catalog.xml
1/13/2009 8:20:09 AM NT AUTHORITY\SYSTEM These updates will be applied if they are in the repository: Engine, DAT, NORTONAV7500, SNOWCAP_1000, VIRUSCAN7100, PATCH___1100, VIRUSCAN8600, VIRUSCAN8000, AUENGINEMETA, LV2SNENG1000, MSCANENG1000, MASECORE2000, PATCHTMP1000, PATCHTMP2000, VSEMAS__8000.
1/13/2009 8:20:09 AM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
1/13/2009 8:20:09 AM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
1/13/2009 8:20:09 AM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
1/13/2009 8:20:09 AM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
1/13/2009 8:20:09 AM NT AUTHORITY\SYSTEM The deployment task will be re-tried in 5 minutes because Updater is in progress.
1/13/2009 8:20:10 AM NT AUTHORITY\SYSTEM Verifying V2engdet.mcs.
1/13/2009 8:20:10 AM NT AUTHORITY\SYSTEM Product(s) running the latest Engine.
1/13/2009 8:20:10 AM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
1/13/2009 8:20:10 AM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
1/13/2009 8:20:10 AM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
1/13/2009 8:20:10 AM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
1/13/2009 8:20:11 AM NT AUTHORITY\SYSTEM Verifying V2datdet.mcs.
1/13/2009 8:20:11 AM NT AUTHORITY\SYSTEM Product(s) running the latest DATs.
1/13/2009 8:20:11 AM NT AUTHORITY\SYSTEM Verifying NavDet.McS.
1/13/2009 8:20:11 AM NT AUTHORITY\SYSTEM Downloading NavDet.McS.
1/13/2009 8:20:13 AM NT AUTHORITY\SYSTEM Error occurred while downloading NavDet.McS.
1/13/2009 8:20:13 AM NT AUTHORITY\SYSTEM Verifying RSS100Det.McS.
1/13/2009 8:20:13 AM NT AUTHORITY\SYSTEM Downloading RSS100Det.McS.
1/13/2009 8:20:15 AM NT AUTHORITY\SYSTEM Error occurred while downloading RSS100Det.McS.
1/13/2009 8:20:15 AM NT AUTHORITY\SYSTEM Verifying VS710Det.McS.
1/13/2009 8:20:15 AM NT AUTHORITY\SYSTEM Downloading VS710Det.McS.
1/13/2009 8:20:17 AM NT AUTHORITY\SYSTEM Error occurred while downloading VS710Det.McS.
1/13/2009 8:20:17 AM NT AUTHORITY\SYSTEM Verifying PatchDet.McS.
1/13/2009 8:20:18 AM NT AUTHORITY\SYSTEM Downloading PatchDet.McS.
1/13/2009 8:20:20 AM NT AUTHORITY\SYSTEM Error occurred while downloading PatchDet.McS.
1/13/2009 8:20:20 AM NT AUTHORITY\SYSTEM Verifying VSE850Det.mcs.
1/13/2009 8:20:20 AM NT AUTHORITY\SYSTEM Searching available updates for McAfee VirusScan Enterprise 8.5.0.
1/13/2009 8:20:20 AM NT AUTHORITY\SYSTEM Product(s) running the latest HotFix 7.
1/13/2009 8:20:20 AM NT AUTHORITY\SYSTEM Verifying VS800det.mcs.
1/13/2009 8:20:20 AM NT AUTHORITY\SYSTEM Downloading VS800det.mcs.
1/13/2009 8:20:22 AM NT AUTHORITY\SYSTEM Error occurred while downloading VS800det.mcs.
1/13/2009 8:20:22 AM NT AUTHORITY\SYSTEM Verifying AUEngineContentDetection.McS.
1/13/2009 8:20:22 AM NT AUTHORITY\SYSTEM Verifying Mase_Det.Mcs.
1/13/2009 8:20:22 AM NT AUTHORITY\SYSTEM Downloading Mase_Det.Mcs.
1/13/2009 8:20:24 AM NT AUTHORITY\SYSTEM Error occurred while downloading Mase_Det.Mcs.
1/13/2009 8:20:24 AM NT AUTHORITY\SYSTEM Verifying PatchTmpDet.McS.
1/13/2009 8:20:24 AM NT AUTHORITY\SYSTEM Downloading PatchTmpDet.McS.
1/13/2009 8:20:26 AM NT AUTHORITY\SYSTEM Error occurred while downloading PatchTmpDet.McS.
1/13/2009 8:20:26 AM NT AUTHORITY\SYSTEM Verifying PatchTmpDet.McS.
1/13/2009 8:20:26 AM NT AUTHORITY\SYSTEM Downloading PatchTmpDet.McS.
1/13/2009 8:20:28 AM NT AUTHORITY\SYSTEM Error occurred while downloading PatchTmpDet.McS.
1/13/2009 8:20:28 AM NT AUTHORITY\SYSTEM Verifying AS800det.mcs.
1/13/2009 8:20:28 AM NT AUTHORITY\SYSTEM Updates were not applied because the update process encountered an unknown error: PATCHTMP2000.
1/13/2009 8:20:47 AM NT AUTHORITY\SYSTEM Unable to find the specified section.
1/13/2009 8:20:47 AM NT AUTHORITY\SYSTEM Update Finished
1/13/2009 8:20:47 AM NT AUTHORITY\SYSTEM Checking update packages from repository McAfeeHttp.
1/13/2009 8:20:47 AM NT AUTHORITY\SYSTEM Initializing update...
1/13/2009 8:20:47 AM NT AUTHORITY\SYSTEM Downloading catalog.z.
1/13/2009 8:20:48 AM NT AUTHORITY\SYSTEM Verifying catalog.z.
1/13/2009 8:20:48 AM NT AUTHORITY\SYSTEM Extracting catalog.z.
1/13/2009 8:20:48 AM NT AUTHORITY\SYSTEM Loading update configuration from: catalog.xml
1/13/2009 8:20:49 AM NT AUTHORITY\SYSTEM These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8600, LSCANENG1000, LV2SNENG1000, MSCANENG1000, VIRUSCAN8700, MPEMSBCK1000, MPEPRDCK1000, MPESVRUP1000, MPEVIRCK1000, AUENGINEMETA, ENCPTCNT6000, PATCHTMP1000, PATCHTMP2000, PUPDAT__1000, LSCANDAT1000, SPAMSAFE1000, LSPAMENG1000.
1/13/2009 8:20:49 AM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
1/13/2009 8:20:49 AM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
1/13/2009 8:20:49 AM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
1/13/2009 8:20:49 AM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
1/13/2009 8:20:50 AM NT AUTHORITY\SYSTEM Verifying V2engdet.mcs.
1/13/2009 8:20:50 AM NT AUTHORITY\SYSTEM Product(s) running the latest Engine.
1/13/2009 8:20:50 AM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
1/13/2009 8:20:51 AM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
1/13/2009 8:20:51 AM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
1/13/2009 8:20:51 AM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
1/13/2009 8:20:52 AM NT AUTHORITY\SYSTEM Verifying V2datdet.mcs.
1/13/2009 8:20:52 AM NT AUTHORITY\SYSTEM Product(s) running the latest DATs.
1/13/2009 8:20:52 AM NT AUTHORITY\SYSTEM Verifying VSE850Det.McS.
1/13/2009 8:20:52 AM NT AUTHORITY\SYSTEM Downloading VSE850Det.McS.
1/13/2009 8:20:53 AM NT AUTHORITY\SYSTEM Searching available updates for McAfee VirusScan Enterprise 8.5.0.
1/13/2009 8:20:53 AM NT AUTHORITY\SYSTEM Verifying VSE870Det.McS.
1/13/2009 8:20:53 AM NT AUTHORITY\SYSTEM Downloading VSE870Det.McS.
1/13/2009 8:20:54 AM NT AUTHORITY\SYSTEM Verifying MPEMSBCKDet.McS.
1/13/2009 8:20:54 AM NT AUTHORITY\SYSTEM Downloading MPEMSBCKDet.McS.
1/13/2009 8:20:55 AM NT AUTHORITY\SYSTEM Verifying MPEPRDCKDet.McS.
1/13/2009 8:20:55 AM NT AUTHORITY\SYSTEM Downloading MPEPRDCKDet.McS.
1/13/2009 8:20:55 AM NT AUTHORITY\SYSTEM Verifying MPESVRUPDet.McS.
1/13/2009 8:20:55 AM NT AUTHORITY\SYSTEM Downloading MPESVRUPDet.McS.
1/13/2009 8:20:56 AM NT AUTHORITY\SYSTEM Verifying MPEVIRCKDet.McS.
1/13/2009 8:20:56 AM NT AUTHORITY\SYSTEM Downloading MPEVIRCKDet.McS.
1/13/2009 8:20:56 AM NT AUTHORITY\SYSTEM Verifying AUEngineContentDetection.McS.
1/13/2009 8:20:56 AM NT AUTHORITY\SYSTEM Verifying EceptCntDet.mcs.
1/13/2009 8:20:56 AM NT AUTHORITY\SYSTEM Downloading EceptCntDet.mcs.
1/13/2009 8:20:58 AM NT AUTHORITY\SYSTEM Verifying PatchTmpDet.McS.
1/13/2009 8:20:58 AM NT AUTHORITY\SYSTEM Downloading PatchTmpDet.McS.
1/13/2009 8:20:58 AM NT AUTHORITY\SYSTEM Verifying PatchTmpDet.McS.
1/13/2009 8:20:58 AM NT AUTHORITY\SYSTEM Downloading PatchTmpDet.McS.
1/13/2009 8:20:59 AM NT AUTHORITY\SYSTEM Verifying PUPDet.mcs.
1/13/2009 8:20:59 AM NT AUTHORITY\SYSTEM Downloading PUPDet.mcs.
1/13/2009 8:21:00 AM NT AUTHORITY\SYSTEM Verifying SK_det.mcs.
1/13/2009 8:21:00 AM NT AUTHORITY\SYSTEM Downloading SK_det.mcs.
1/13/2009 8:21:03 AM NT AUTHORITY\SYSTEM Update Finished
18 Replies

RE: RESOLVED Persistent error downloading updates from ePo 3.6.1

This looks like an IIS error

Do you use IIS?

RE: RESOLVED Persistent error downloading updates from ePo 3.6.1

I had a similar problem

Check out this Knowledgebase Article

https://kc.mcafee.com/corporate/index?page=content&id=KB53237

It looks like you need to add in the file extensions to the IIS - which is documented in the Microsoft Knowledgebase here:
http://support.microsoft.com/kb/326965
scivi92
Level 7
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Message 4 of 19

Iis 6.0

Yes its running on the server I believe for the windows WSUS updates. I've not been given that project though nor do I have experience with IIS or WSUS.

RE: Iis 6.0



Ok well have a quick read of the Microsoft Knowledge and see if MCS files are included in your list of authorised MIME Types - there is step by step on how to check but dont change anything if you are unsure.
scivi92
Level 7
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Message 6 of 19

msc

The msc file extension was indeed missing. I've added it and it notes that you must restart the World Wide Web Publishing Service or wait for the worker process to recycle for the changes to take effect. I will pick the latter and wait for the process to recycle, then post back with the results. Thank you for your help and quick response.

RE: msc



No problem that one took me ages to work out.
scivi92
Level 7
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Message 8 of 19

mcs

Unfortunately my problem persists. I've added MCS to the authorized MIME file types as instructed, and rebooted the server but still have some issue.

RE: mcs



are you still getting the same errors in the Log file?

since we added in the MIME types can you clear the repository and repopulate it?

RE: mcs


Yes same errors. Is there an easy way to clear repository and repopulate or do I need to click each product, delete and repeat?