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Message 1 of 15

Queries & Reports shows

Hi, I am not trying to do anything but here is access logs under my user account

 

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McAfee Employee hem
McAfee Employee
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Message 2 of 15

Re: Queries & Reports shows

The message seems to be from Deep command which is EOL. The product seems to be EOL (end of life) from April 2018.

Per the log snippet this is informational message only and is resolved in EDC 2.4.

Are you using 'Deep command'? If not then please remove it's extension file. Post removing extension, do you still see the message?

 

 

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Message 3 of 15

Re: Queries & Reports shows

thanks for response, we do not use deep command. how to disable it is not in software section too
McAfee Employee cdinet
McAfee Employee
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Message 4 of 15

Re: Queries & Reports shows

What logs specifically are you trying to view?  Does the audit log show anything related to lack of permissions?  You may have to get a global admin to review them if you are not a global admin.

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Message 5 of 15

Re: Queries & Reports shows

I am not trying nothing, as I mentioned it is in queries and reports > Failed User Actions in ePO Console within Last 30 Days. why is this logged when I am not trying anything
McAfee Employee cdinet
McAfee Employee
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Message 6 of 15

Re: Queries & Reports shows

Are you a global admin?  Does the query fail to run or does it run ok for you?  Without looking into it further with debug logging to see what is trying to be accessed, we can't guess as to what those are.  You might want to open a ticket with McAfee so we can get more detailed info that you shouldn't post here..

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Message 7 of 15

Re: Queries & Reports shows

query ran successful but as I uploaded in the picture it shows a lot of number of request urls, just do not understand what is it trying, I am epo administrator. it is happening under my user

Action: Request URL
Details: The user encountered HTTP error 404 trying to access the URL /core/images/spinner.gif.
Success: Failed
Start Time: 12/16/19 6:32:47 PM GET
Completion Time: 12/16/19 6:32:47 PM GET
McAfee Employee hem
McAfee Employee
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Message 8 of 15

Re: Queries & Reports shows

Menu->Software->Extension. Look for 'Deep command'->remove

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Message 9 of 15

Re: Queries & Reports shows

it is not installed in Extension, that's why I am surprised
McAfee Employee cdinet
McAfee Employee
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Message 10 of 15

Re: Queries & Reports shows

It isn't related to deep command, especially if you don't have it installed.  If you really want root cause, we will need a case open so we can investigate further.  It may take dev looking into it. 

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