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Purge Task Never Ends

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I am running ePO 5.9.1 and the Purge event task runs indefinitely. I have reviewed other post an tried the fix action below and it appeared to work until I restarted the services or rebooted the server. Once that happens the task is back and it shows as if it picked up from where it left off. Additionally the other Server tasks stop running as soon as the purge task restarts.73922_attachImage.png

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McAfee Employee cdinet
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Message 5 of 5

Re: Purge Task Never Ends

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You don't need your grant number to get to the kb's.  Some might require a login, but this doesn't.  

https://kc.mcafee.com/corporate/index?page=content&id=KB84114

See also another KB that might apply to your situation.

https://kc.mcafee.com/corporate/index?page=content&id=KB90772

The type of issue you posted is totally fine, we are always willing to help where we can.

 

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4 Replies

Re: Purge Task Never Ends

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After running the fix posted by ansarias we found that the task would restart after we restarted services or rebooted the server. we found the task was queued up in the OrionTaskQueueMT table so we added a step and it resolved the issue of the task restarting and preventing the other server tasks from starting. This is only a work around if anyone knows a permanent fix I would really appreciate it.

Task Clean up.JPG 

McAfee Employee cdinet
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Message 3 of 5

Re: Purge Task Never Ends

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We normally don't recommend updating the task queue table manually unless absolutely necessary and if advised by us. The better option is to find root cause as to why it is not finishing. There is a known issue with that - see kb90772 and if that doesn't apply, check to see if the dbcleanup task is running properly - kb84114. You can find them at support.mcafee.com

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Re: Purge Task Never Ends

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Thank you for your reply unfortunately I cant access the KB articles you recommended. because I don't have access to the grant number that corresponds to our license. But I do appreciate the reply and won't post this type of material in the future.

McAfee Employee cdinet
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Message 5 of 5

Re: Purge Task Never Ends

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You don't need your grant number to get to the kb's.  Some might require a login, but this doesn't.  

https://kc.mcafee.com/corporate/index?page=content&id=KB84114

See also another KB that might apply to your situation.

https://kc.mcafee.com/corporate/index?page=content&id=KB90772

The type of issue you posted is totally fine, we are always willing to help where we can.

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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