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ProtectionPilot services not starting SBS2003

We just picked up a client that is running ProtectionPilot 1.1.0 on a SBS 2003 standard server. It's always fun picking up the pieces.

Anyway, I have just about all the bugs worked out but am still getting an error message at startup saying that one or more services didn't start etc...

Event view is saying:
The McAfee ProtectionPilot 1.1.0 Server service depends on the McAfee ProtectionPilot 1.1.0 Event Parser service which failed to start because of the following error:
The operation completed successfully.


In services I see 3 services listed for ProtectionPilot
1- McAfee Framework Service
2- McAfee ProtectionPilot 1.1.0 Event Parser
3- McAfee ProtectionPilot 1.1.0 Server


both 2 and 3 aren't started. If I attempt to start the event parser it says the service has started and then stopped. some services stop automatically...

If I try to start the Server services it says it cannot start the service on the local computer error 1068: the dependency service or group failed to start

Any help would be appreciated.
3 Replies

RE: ProtectionPilot services not starting SBS2003

RE: ProtectionPilot services not starting SBS2003

How do I go about updating this software to 1.5, is this a free upgrade or a purchased? I'm finding McAfee's site next to impossible to browse or find anything.

The software must have been working at one point so I may just try a reinstall to see if I can get something going for the time being.

RE: ProtectionPilot services not starting SBS2003

If you have a vaild support contract (which you legally must have to update DATs) you can go to the McAfee Download page at https://secure.nai.com/apps/downloads/my_products/login.asp?region=de&segment=enterprise put in your grant number and download version 1.5

You can also get the latest patch for PrP here: https://mysupport.mcafee.com