cancel
Showing results for 
Search instead for 
Did you mean: 

Protection Pilot update failure from McAfee site

Hi there

Up until two days ago our Pro Pilot 1.5.0.141 server pulled updates every morning at 06:00 from the McAfee site.

However, then it started to fail.

Manual attempts at updates also fail.

I'm a McAfee newbie, can anyone explain to me what checks I should make? Internet access on the server is fine.

I looked at the SiteMgr.log file, here is a bit which contains what appears to be an error:

---------------------------------------------------------------------------------------------------------------------------

20090219060909 I #4900 InetMgr Downloaded 0 bytes this time
20090219060909 I #4900 SIM_InetMgr Downloaded file avvdat-5529.zip successfully in session 2
20090219060910 I #4900 SiteMgr CheckInMirrorPackage: Downloading file 55285529.upd from site NAIHttp::Current\VSCANDAT1000\DAT\0000
20090219060910 I #4900 SIM_InetMgr Downloading file 55285529.upd from session 2, LocalDir=C:\WINDOWS\TEMP\nai48E.tmp\0000000a, RemoteDir=Current\VSCANDAT1000\DAT\0000
20090219060910 I #4900 InetMgr Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/VSCANDAT1000/DAT/0000/55285529.upd
20090219060910 I #4900 InetMgr Trying to download using Microsoft WinInet library
20090219060910 I #4900 InetMgr Connecting to Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20090219060910 I #4900 InetMgr No resume download needed, calling InternetOpenUrl
20090219060910 I #4900 SIM_InetMgr Download file 55285529.upd not found on the remote dir Current\VSCANDAT1000\DAT\0000 in session 2
20090219060910 e #4900 SiteMgr CheckInMirrorPackage: Download file 55285529.upd from site NAIHttp::Current\VSCANDAT1000\DAT\0000 failed, hr=-1800
20090219060910 i #4900 SiteMgr Sending in upload and response message to ePO server
20090219060910 W #4900 nantcp32 socket error: 10053
20090219060910 I #4900 InetMgr HTTP Session closed
20090219060910 I #4900 InetMgr ------------------------------------------------------------
20090219060910 I #4900 SIM_InetMgr Session 1 ended
20090219060910 I #4900 InetMgr HTTP Session closed
20090219060910 I #4900 InetMgr ------------------------------------------------------------
20090219060910 I #4900 SIM_InetMgr Session 2 ended
20090219060910 I #4900 SiteMgr MirrorThreadProc: Mirror thread ended
20090219060910 I #6872 NARepl32 Exiting Messageloop
20090219060910 x #6872 SiteMgr Reporting server task status: TaskID={C00B4BCB-85A3-45E9-8520-939F421029A4}, TaskStatus=3
20090219060910 I #6872 SiteMgr Sending server task status update to ePO server...
20090219060910 x #6872 SiteMgr Reporting server task status: TaskID={C00B4BCB-85A3-45E9-8520-939F421029A4}, TaskName=DefaultServerUpdate, TaskStatus=3
20090219060910 i #6872 SiteMgr Sending in upload and response message to ePO server
20090219060911 x #6872 SiteMgr SiteMgr main control final release...
20090219060912 I #6872 NARepl32 Application Exiting
---------------------------------------------------------------------------------------------------------------------------

The error I noticed is:

20090219060910 W #4900 nantcp32 socket error: 10053

No changes have been made to the corporate firewall.

Can anyone advise me on how to trouble-shoot this issue?

Thanks in advance

JHH
2 Replies

RE: Protection Pilot update failure from McAfee site

It has been a problem with DAT 5529 on McAfee's repositories, you can checking the whole package this time from here:
http://www.mcafee.com/apps/downloads/security_updates/packages.asp?region=us&segment=enterprise
Highlighted

Thanks!!

Dear Ulyses31

Thank you!

I was going a bit mad there trying to figure what had went wrong with PP!

Thank you very much.

Cheers for now

JHH
More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community