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Products not showing in ePO

In my ePO, (version 5.3.0), I have a number of servers in different locations which does not show AV being installed in the Products tab but is installed on the server and shows the latest DAT file.

The agent installed in each server is 4.8.0.1995.

I can "show agent log" and each server responds to an agent wake up etc.

There are other servers in these locations and there is no issue with those displaying the product information.

Thanks in advance

5 Replies

Re: Products not showing in ePO

Hi Isf5048,

can u show or update screen short of your exact problem because i am unable to understand what is exact problem.product is not showing epo or agent is not showing in client

cheers

jagadeesh

Re: Products not showing in ePO

Products.jpg

This is what is displayed within ePO but on the end machine it is showing AV installed complete with latest DAT.

Re: Products not showing in ePO

Have done uninstall/install against affected servers and this has resolved the issue.

Thanks for the assistance

Re: Products not showing in ePO

hi Isf,

some times agents are unable to send the events to EPO server that's way it not showing in EPO.

uninstall the agent and re install click on collect and send events then it shows in epo

cheers

jagadeesh

Re: Products not showing in ePO

make question is answered if the issue is resolved