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Reliable Contributor haaris
Reliable Contributor
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Message 1 of 2

Product Installed not showing in McAfee EPO

Hi,

We have a system having mcafee agent 5.0.6.550 & ENS 10.5.3 installed but on EPO we are seeing only mcafee agent and not ENS under system properties.We uninstalled and reinstalled mcafee products but still its showing only mcafee agent.

EPO version is 5.9.1

Has anybody faced the issue?Any idea

1 Reply
McAfee Employee cdinet
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Message 2 of 2

Re: Product Installed not showing in McAfee EPO

Check the agent logs on the client.  Are there any lpc errors or failures for the agent and point product communcation?  You might want to test ma 5.6 - don't go to 5.5.1 with that version of agent, or you might run into issue as in KB90914.  Test also with later version of ens.  With some versions of agent and ens, there may be some timeout issues between the agent and point product where ens takes too long to respond to agent requests.

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