cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Reliable Contributor haaris
Reliable Contributor
Report Inappropriate Content
Message 1 of 2

Product Installed not showing in McAfee EPO

Hi,

We have a system having mcafee agent 5.0.6.550 & ENS 10.5.3 installed but on EPO we are seeing only mcafee agent and not ENS under system properties.We uninstalled and reinstalled mcafee products but still its showing only mcafee agent.

EPO version is 5.9.1

Has anybody faced the issue?Any idea

1 Reply
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Product Installed not showing in McAfee EPO

Check the agent logs on the client.  Are there any lpc errors or failures for the agent and point product communcation?  You might want to test ma 5.6 - don't go to 5.5.1 with that version of agent, or you might run into issue as in KB90914.  Test also with later version of ens.  With some versions of agent and ens, there may be some timeout issues between the agent and point product where ens takes too long to respond to agent requests.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

ePO Support Center Plug-in
Check out the new ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.