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cdobol
Level 10
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Message 1 of 24

Problems with McAfeeHttp Pull

Seems as though we had a repository pull issue from 4/2 ~2PM  to 4/4 ~9PM.  Any one else see this over the weekend?  It seems to have corrected itself.

HTTP Repository Download (Failed to verify the file hash, check server task log for details)

HTTP Repository Download (Failed to verify the file size, check server task log for details)

23 Replies
kire98
Level 7
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Message 2 of 24

Re: Problems with McAfeeHttp Pull

Yes, actually, this is exactly what I was getting ready to post.  We have been having this trouble for a couple weeks now and normally I can log in and manually run the task, but that isnt working this morning.

4/4/10 4:59:47 PMStarted: Pulling content from McAfeeHttp to Current branch
4/4/10 4:59:47 PMRepository Pull from site McAfeeHttp complete, 0 warnings, 1 errors
4/4/10 5:00:17 PMSchedule Pull (Daily Repository) (Failed to verify the file hash - click Repository Pull link for details)

shortym
Level 7
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Message 3 of 24

Re: Problems with McAfeeHttp Pull

I am receiving the same error, however it has not corrected itself yet.  It appeared this weekend.

SamSwift
Level 12
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Message 4 of 24

Re: Problems with McAfeeHttp Pull

Hi,

Which http site are you pulling from?

Also do you cache http at a proxy level?

Kind regards,

Sam

shortym
Level 7
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Message 5 of 24

Re: Problems with McAfeeHttp Pull

I am pulling from --> update.nai.com/Products/CommonUpdater2.

I need to check on http proxy/cache.

SamSwift
Level 12
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Message 6 of 24

Re: Problems with McAfeeHttp Pull

Thanks guys for the quick replies.

There are many reasons as to why the HTTP could fail and without looking at logs it's difficult to say for definite, however proxy caching can be the culprit.

shortym - can you clear your cache of anything update.nai.com related and let me know if the problem is still there?

Cheers,

Sam

McAfee Employee JoeBidgood
McAfee Employee
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Message 7 of 24

Re: Problems with McAfeeHttp Pull

Also - can you have a look in the epoapsrv log (or click the drilldown in the epo event) and see exactly which file is failing?

Thanks -

Joe

shortym
Level 7
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Message 8 of 24

Re: Problems with McAfeeHttp Pull

Here's a summary of errors received this morning:

#1.Received this error via server task log: Mail Pull Task (Failed to verify the file size - click Repository Pull link for details)

#2.Mail Pull Task (Failed to verify the file hash - click Repository Pull link for details)

Failed to validate repository McAfeeHttp. File C:\WIN2K03\TEMP\naiCBF6.tmp\00000001\gdeltaavv.ini found hash 584B446DE9939D4E7F5BC53BC111F42E49D4DD9E, expected hash 9FF55AC28E60CB58B622D0E357B0846F7E327809

#3. Failed details after manually running Pull Now task.  Mail Pull Task (Failed to verify the file size - click Repository Pull link for details)

20100405125607 I #1736 SiteMgr  CheckInMirrorPackage: Downloading file gdeltaavv.ini from site McAfeeHttp::Current\VSCANDAT1000\DAT\0000
20100405125607 I #1736 SIM_InetMgr Downloading file gdeltaavv.ini from session 1, LocalDir=C:\WIN2K03\TEMP\naiCCE1.tmp\00000001, RemoteDir=Current\VSCANDAT1000\DAT\0000
20100405125607 I #1736 naInet   Open URL: http://update.nai.com:80/Products/CommonUpdater2/Current/VSCANDAT1000/DAT/0000/gdeltaavv.ini
20100405125607 I #1736 naInet   Trying to download using Microsoft WinInet library
20100405125607 I #1736 naInet   Conneting to Proxy Server xxxxxxxxx.xxxxxx.com:3228 using INTERNET_OPEN_TYPE_PROXY
20100405125607 I #1736 naInet   No resume download needed, calling InternetOpenUrl
20100405125608 I #1736 naInet   Downloading a file of total size: 2317, content-length: 2317
20100405125608 I #1736 naInet   Downloaded 2317 bytes this time
20100405125608 I #1736 naInet   Downloaded 0 bytes this time
20100405125608 I #1736 SIM_InetMgr Downloaded file gdeltaavv.ini successfully in session 1, size=2317, hash=584B446DE9939D4E7F5BC53BC111F42E49D4DD9E
20100405125608 e #1736 SiteMgr  VerifyFileItem: File hash code verification for C:\WIN2K03\TEMP\naiCCE1.tmp\00000001\gdeltaavv.ini failed.
20100405125608 e #1736 SiteMgr  CheckInMirrorPackage: Verify file gdeltaavv.ini size and hash failed, hr=-112

McAfee Employee JoeBidgood
McAfee Employee
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Message 9 of 24

Re: Problems with McAfeeHttp Pull

Okay - both shortym and kire98 have failures on files that commonly fail because they're cached in a proxy. (Because their names do not change from day to day, it's more likely for the proxy to cache yesterday's file.)

Before anything else, please flush the proxy cache and try the pull again.

Thanks -

Joe

cdobol
Level 10
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Message 10 of 24

Re: Problems with McAfeeHttp Pull

I am pulling the repository from here --> update.nai.com/Products/CommonUpdater

I will have to check on the caching, but I think we do.

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