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robrod
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Message 11 of 14

Re: Problems Installing Agent Handler 4.5

Ok, what about name resolution? Can you resolve the hostname or FQDN of the ePO server and SQL server from the AH?

Also, is there any host-based firewall prohibiting access to/from port 8443?

- Rob

Re: Problems Installing Agent Handler 4.5

Ping by name from both servers.

From AH server telneted to ePO server on ports 1433, 8443, 8005 all successful.

robrod
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Message 13 of 14

Re: Problems Installing Agent Handler 4.5

Ok, so it looks like all of your DNS and Port configurations are in place; you're also using the correct AH installation file(s). So....

I noticed error -2147287038 in the log. That error, according to research, indicates a registry corruption. Digging futher (and ignoring all "Maplestory" results), I see that MSXML has been known to be the culprit.

The recommended action is to go to Add/Remove programs and either choose the Repair option (after selecting remove), or to remove, reboot, re-install MSXML 6.

Let me know if this helps.

- Rob

Re: Problems Installing Agent Handler 4.5

Ii did both repair and uninstall/reinstall got the same error.  I also ran a new error log which is attached

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