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Problem with the SOFTWARE tab on EPO

When clicking on the SOFTWARE tab on the EPO interface, I recieve the following error msg:
"An unexpected error occurred":



On the DASHBOARDS tab, under the Master Repository Status, DAT and Engine appear as "Not presented":


When trying to create a Product Deployment client task, I have no option to select any software to deploy:


We have EPO for more than half a year now, and never faced this problem before.
Our organization uses 1 main server and 2 CLUSTER servers.

Thank you for any help.
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9 Replies
epo909
Level 9
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Message 2 of 10

RE: Problem with the SOFTWARE tab on EPO

Hi.

That was a clean install? Or an upgrade?
At the login screen, do you get any error message, regarding software problems?

Check if the directory structure of '*\Program Files\McAfee\ePolicy Orchestrator\DB\Software' is OK.

Seems like your master repository is the problem.

Best Regards,
RD

The DB folder location

It seems that the DB\Software is located at E:\epo\ePOCluster
I don't get any error message regarding software problems when I log in.
tonyb99
Level 13
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Message 4 of 10

RE: The DB folder location

what patch version of epo 4?

RE: The DB folder location

patch 3
tonyb99
Level 13
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Message 6 of 10

RE: The DB folder location

no recent changes to anything, no software checked in etc?

RE: The DB folder location

no recent changes to anything except device policy.
I looked at the SERVER log and found the following error message:
Does it have any realation to my issue?
P.S. is there any other log file where I can look for the problem?

20090618161750 E #7576 DAL COM Error :80040e2f DAL2_CProductProperty::SaveAllSections
20090618161750 E #7576 DAL Meaning = IDispatch error #3119
20090618161750 E #7576 DAL Source = Microsoft OLE DB Provider for SQL Server
20090618161750 E #7576 DAL Description = Violation of UNIQUE KEY constraint 'PK_EPOProductSettings'. Cannot insert duplicate key in object 'dbo.EPOProductSettings'.
20090618161750 E #7576 EPOServer Failed to save all sections for product properties! Err=-15
20090618161750 E #7576 EPOServer Failed to process product properties
20090618161750 E #7576 EPOServer naimserv::servdal_ModifyAgentProps: Modify agent props failed!
20090618161750 E #7576 mod_epo Failed to process agent request
tonyb99
Level 13
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Message 8 of 10

RE: The DB folder location

your error message corresponds to this: https://kc.mcafee.com/corporate/index?page=content&id=KB60891&actp=search&searchid=1245335460960

what db are you running? is this an upgrade from 3.6.1 to 4.0?
epo909
Level 9
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Message 9 of 10

RE: The DB folder location

I had those errors in the past and the solution was to upgrade the hardware in the DB server, it seems that ePO4 migration consumes a lot of DB processing.
However I never upgraded to SQL 2005 or had those master repository errors.

It would be great if thedevil could post some of the contents of epoapsvr.log.

Here are some of the contents of epoapsvr.log

I looked at the epoapsrv.log and found some errors:
20090621015953 I #1440 usermgr Attempting to add user: administrator
20090621015953 I #1440 usermgr Current user: SYSTEM
20090621015956 I #1440 usermgr Attempting to add user: administrator
20090621015956 I #1440 usermgr Current user: SYSTEM
20090621015959 I #1440 SiteMgrWrap Created instance of Site Manager
20090621015959 I #1440 usermgr Attempting to add user: administrator
20090621015959 I #1440 usermgr Current user: SYSTEM
20090621015959 I #1440 SiteMgr SetEPOMode: SiteMgr enter ePO mode, server=MCAFEE-02, port=8443, EPOUser=, Password=********
20090621015959 I #1440 usermgr Attempting to add user: administrator
20090621015959 I #1440 usermgr Current user: SYSTEM
20090621015959 I #1440 SiteMgr DALInit: Connected to DAL successful
20090621015959 I #1440 SiteMgr SetEPOMode: Set ePO mode successful
20090621015959 I #1440 SiteMgr ReplicationThreadProc: Replication thread started
20090621015959 I #1440 SiteMgr ReplicationThreadProc: Replication using 12 threads
20090621015959 I #1440 SiteMgr Replication Temp dir: C:\WINDOWS\TEMP\naiDFCC.tmp\00000000, 1
20090621020002 I #1440 SiteMgr Relication on ePO server, skip download from master site
20090621020002 I #1440 SiteMgr Replication determining master site size
20090621020002 e #1440 SiteMgr Failed to verify file hash for file E:/epo/EPOCLU~1/DB\Software\catalog.z , downloaded file hash: D587615910EBD74AD03781A5FD32B4D09356C560, expected file hash: 9876B20FCC5F205729461E7FA7DD54A75E6D13E3
20090621020002 e #1440 SiteMgr Failed to get the directory tree file size for E:/epo/EPOCLU~1/DB\Software

20090621020002 I #1440 SrvEvtInf Generating Event
20090621020002 x #1440 SiteMgr SiteMgr main control final release...
20090621020354 I #7680 EPOJNI Getting license data...