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TCash
Level 7
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Message 1 of 3

Problem updating CMA 5.02, 03 and 04 to CMA 5.05 or 5.06

I have about a 150 workstations out of 3500  that I just can't update their agents to the latest version. My end goal is to get all agents to current version, 5.06.  For these stragglers nothing seems to work. Tried going from 5.02 and 5.03 to 5.04 or 5.05 without success.  Client tasks have been unsuccessful and nothing short of a direct install on the workstation has been successful.Am I missing something?  Appreciate any thoughts on this.

ePO 5.33

Agent 5.06

Tim

2 Replies
McAfee Employee cdinet
McAfee Employee
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Re: Problem updating CMA 5.02, 03 and 04 to CMA 5.05 or 5.06

Please provide all the relevant logs in the windows\temp\mcafeelogs folder (or %temp%\mcafeelogs depending on how it was installed).  There should be an agent msi install log, frminst log and an ma core install log for when the upgrade was attempted.  There is no way to know why it fails without the logs.

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Reliable Contributor DocB
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Message 3 of 3

Re: Problem updating CMA 5.02, 03 and 04 to CMA 5.05 or 5.06

TCash,

Forced a reboot after every update?  Run the current removal tool before attempting 5.0.6?  The good new is 5.0.6.220 is reasonably stable.

HTH,

DocB

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