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KVKL
Level 7

Problem to get the epo Console

Hello,

i have a problem to connect to the epo console. When starting the console i get the following message.

epo.JPG

What can i do?

All services are working. Nothing on the system was changed. Rebooting the system was not successfull.

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6 Replies
Tristan
Level 15

Re: Problem to get the epo Console

Assuming you've substituted your server name in your screeen grab or your server is not named "<servername>" then first things is to look at your firewall settings on the server.

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KVKL
Level 7

Re: Problem to get the epo Console

Hello Tristan,

thx for your answer. I substituted the original servername by <servername>.

The firewall on this machine is not activated. This is not the problem.

Have you any other idea?

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Tristan
Level 15

Re: Problem to get the epo Console

You could check you ePO to database server connection with

https://your_server:8443/core/config

and check that your console to database connection is working

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KVKL
Level 7

Re: Problem to get the epo Console

The database connection is working fine.

Anything else I can do?

I have to go now. I try to solve the problem tomorrow!

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samadhi1978
Level 7

Re: Problem to get the epo Console

You have 1% chance DNS lookup not working. Try use server IP address instead of name or try in CMD:

c:\>nslookup servername or ping hostname

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KVKL
Level 7

Re: Problem to get the epo Console

No,

the dns lookup works fine. I think i'll open a ticket at the hotline.

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