cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Problem installing ADP extension

Jump to solution

Hi guys, I'm having trouble updating the Adaptive Threat Prevention EXTENSION.
Following is the message:

Unable to install extension. Missing dependencies are required for the JTIClientMETA: ENDP_ADR: 1.0 extension. Verify that these extensions and minimum versions are installed.

I checked all the extensions, and they are installed.

ADP Current Extension Version: 10.6.1.1237

Version to install: 10.7.0.389

Help please...

1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: Problem installing ADP extension

Jump to solution

Hi @AllanRO,

Thank you for reporting this issue. This issue can be resolved by installing the "Threat Detection Reporting" extension available in the ENS 10.7 ATP bundle. Please let me know if this helps in resolving the issue.

Meanwhile I shall come up with a KBA so that this is helpful for all our Users and avoids any further confusion for the same. I shall keep this thread posted on the same.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

View solution in original post

4 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: Problem installing ADP extension

Jump to solution

Hi @AllanRO,

Thank you for reporting this issue. This issue can be resolved by installing the "Threat Detection Reporting" extension available in the ENS 10.7 ATP bundle. Please let me know if this helps in resolving the issue.

Meanwhile I shall come up with a KBA so that this is helpful for all our Users and avoids any further confusion for the same. I shall keep this thread posted on the same.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

View solution in original post

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 5

Re: Problem installing ADP extension

Jump to solution

Hi @AllanRO,

Sorry for the typo, That must be Threat Detection Reporting, you are correct! Hope that helped!

I have updated the original post as well!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Problem installing ADP extension

Jump to solution

And, here is the KBA:

https://kb.mcafee.com/corporate/index?page=content&id=KB92289

Happy Holidays! 🙂

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
Highlighted

Re: Problem installing ADP extension

Jump to solution
It worked. Thanks!
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community