We are working with VirusScan 8.0i and ePO 3.6.1 patch1. We have a problem with some computers, when i launch epo console, search for a computer, on viruscan entreprise 8.0/general, it is displayed szdatdate, szengineversion, szhotix.... However it is displayed "szhotix -" instead of "szhotfix 16".
agent version is 184.108.40.2066, this the latest version we use. I have tried to reinstall (successfully ePo agent), but problem is the same : on ePO console : szhotfix - , instead of szhotfix 16. I have checked the registry and hotfix is 16. I have this problem with some computers, the rest (20000) are ok. I tried to search on McAfee knowledge base but i found nothing.
so some of your vse 8.0 machines are not showing the lastest hotfix 16 that you think is applied to them?
if you check the 2 keys below szHotfixVersion = temporary value, patch deployment szHotfix = reported patch version upon successful patch validation (via Property collection) do they both agree? if it wont show as having the patch installed after pulling full props then just get the pc to remove and reinstall vse.
I think you speak of registry keys, if it is the case, i haven't a szhotfix key. In another computer which is ok (on epo console szhotfix 16) i can not find a registry key named szhotfix. i have [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8000] HotFixVersions : 16
i have too [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\VirusScan Enterprise\CurrentVersion]"Patch_16"="shcfg32.exe=F1,F3|naiavf5x.sys=F19|vsplugin.dll=F6|mcshield.exe=F4|bbcpl.dll=F2"
But no szhotfix.
Just a question : when it is displayed szhotfix on epo console, where did he find this information.
If the machine shows patch 16 in the about VSE then its installed, you could clear down the epo information placeholder entry (delete it) then wake the machine up (with full props) so it checks back in with new info. If you still dont get patch 16 there in epo props then just tell machine to uninstall vse from epo then when its done this according to agent log tell it to reinstall again.