Problem deploying agents by name but not by IP

[Anna6]

Hi, I have a problem and it started month a go, I have epo 4.6.1 and I'm trying to deploy from the epo(system tree->new systems) by name it fails- when I go to the server task log i see that the status is failed.

when I do the same thing by IP it's successfully deployed. I have the requirements and I tried \\hostname\admin$ with the same user that I deploy and I have all the access that is needed for deployment.

I will put the server.log here.

in the server Log i notices that when i deploy by name i get this error :

20120329155955          I          #05256          NAIMSRV           Copy C:\Windows\TEMP\mfe279066093.tmp\FramePkg.exe to \\HOSTNAME\ADMIN$\FramePkg.exe Successfully

20120329155955          E          #05256          NAIMSRV           Failed to open HOSTNAME service control manager, system error 5

20120329155955          E          #05256          NAIMSRV           Failed to get remote agent install service status. Service control manager status=-1, Err=2

20120329155955          E          #05256          NAIMSRV           Push Agent Installation Program to HOST failed, will not retry

20120329155955          I          #05256          MCUPLOAD          Successfully disabled CA trust options.

Can it be related somehow??

thank you!

[spamidi]

A similar error was reported with ePO 4.0 / 4.5 and documented in KB66747. I am not sure if that helps...Please check if the workaround suggested in that KB helps. If yes, please send up a case to McAfee support for investigation.

[Anna6]

I tried, but it didn't help

I've opened a case and they still don't know...

[spamidi]

This probably requires deeper investigation. Could you share the SR number - so I can see where we are with the case?

[Anna6]

3-2103888251

[spamidi]

Thanks Anna. Looking at the case notes, the Support Rep. seems to have requested further details on the issue. Please continue to work with them.

[hms1]

Hi Anna,

Did you by chance get an answer on this?

Thanks in advance.

[Anna6]

McAfee raised my case to tier2,

still analyzing my logs.

[hms1]

Thanks for the update,

Got the same errors 😞

[andy_judge]

HAve you checked the obvious that the name can be resolved to the IP in DNS ?

Just a thought