We are experiencing an issue deploying McAfee Agent 5.5 within ePO 5.9.1 to persistent virtual machines and obtain the following error.
What OS is the client device?
Then an odd question: Are you able to install the Agent locally to the remote device?
If it completes, does it then go on to interact with ePO without issue or does it report commnication errors/issues?
Thank you for the swift response.
We were able to identify the issue (ports not opened in the NSX environment).
Thanks again for your help.
When you are testing the network path from epo, are you logged into the epo server with that same account, or if not, are you mapping a drive with those credentials? Are you able to write to that directory? See KB56386 to ensure all the environmental requirements are in place. Also, if you have agent handlers, make sure the path can be reached from the agent handlers also. You would look at the server log on the epo server or agent handler to see which server is actually doing the push. You have to be able to write to that directory as well as execute it, which also creates a temporary installer service.