Would very much appreciate some some advice on a Pro Pilot issue, as I am a Pro Pilot newbie.
I have been tasked with managing a Pro Pilot install which has been neglected for some time, as evidenced by out of date Pro Pilot agents, different version of VirusScan Ent edition and out of date dats.
I have spent some time on this server now, and the dat definitons are now updating daily, and I have just about got rid of VirusSan 8.0, with most computers now running VirusScan 22.214.171.1241
However, I still have three different versions of the Pro Pilot agent among the client computers:
126.96.36.1993 Out of date 188.8.131.520 Out of date 184.108.40.2065 Most up to date
I have tried to reinstall the Pro Pilot agent on the servers AFTER I checked in the latest Common Management Agent (3.6.0 Patch 3 and the Patch 3 Nap also) but although one or two are now showing agent version 220.127.116.115 the rest are still a mix of 18.104.22.1683 and 22.214.171.1240
I've tried to Update, Enforce and as I said re-install the agent but I'm not making much progress.
Is there something I can do to truly force the agents to update to the latest version available on the server?
RE: Pro Pilot v126.96.36.199 client agents not updating
if your PC's were well out of date, you could try pushing out a newer version of the frame.pkg. We moved to PrP 1.5 from 1.1 and some PC's just wouldn't update without a newer version of the frame.pkg. If they are domain PC's you could put it in the login script, that way all PC's get the update.